Manas Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Led a team of 10 customer success associates to drive engagement and retention for key accounts, achieving a 20% reduction in churn through personalized customer strategies.• Designed and implemented a structured onboarding process, improving product adoption by 25% and enhancing client satisfaction.• Collaborated with product and operations teams to align client feedback with feature enhancements, resulting in a 15% increase in customer satisfaction scores.• Conducted Quarterly Business Reviews (QBRs) to evaluate client goals, showcase success metrics, and identify new opportunities for upselling and renewals.• Supported API integrations and troubleshooting, ensuring seamless adoption of technology solutions.

Bengaluru Area, India

• Developed and executed strategies to improve customer retention and engagement, contributing to a 12% reduction in ticket resolution time.• Worked closely with cross-functional teams to streamline customer feedback into actionable product insights, driving higher client satisfaction.• Assisted clients in planning and coordinating new solution launches, ensuring alignment with their business objectives.• Mentored team members on using data-driven insights and customer success tools, improving team performance metrics by 15%.

Bengaluru, Karnataka, India

• Managed a high volume of customer interactions, ensuring prompt resolution of client concerns with empathy and professionalism.• Fostered long-term client relationships by delivering personalized solutions and maintaining a customer-centric approach.• Collaborated with senior teams to establish feedback loops, resulting in a 10% improvement in overall customer satisfaction.