•Managed over 50 million records of data across multiple clients, improving data processing efficiency by 95% and reducing dispatch time by 60%, resulting in enhanced client satisfaction.• Utilized SQL, Python, Excel, and Power BI to extract, analyze, and report data, leading to more informed business decisions.• Directly managed the HDFC client account, ensuring timely and accurate data processing that strengthened longterm client relationships.

• Generated daily and monthly reports to analyze cases, improving case tracking and decision-making accuracy.• Cleaned and preprocessed raw data by addressing missing values, duplicates, and inconsistencies, ensuring data integrity.• Produced detailed reports for management using Excel tools like Pivot Tables and Pivot Charts to visualize trends and insights.