 Technical expert with 15+ years of experience in IT Operations, Infrastructure and System Administration. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management.  An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with project managers Interacting with Senior Leadership & account management on team activities and active representation in critical meetings with Client management Proven ability to manage key account relationships & technical leadership Advanced Delivery Implementation for the project Automation & AI :-Delivery Excellence/ delivery platform and Analytics to modernize IT operations New Ways of Working: Continuous Improvement, Agile mindset, use automation and AI to deliver value Experience in transition of vDi projects (Internal & external) Experienced in implementation of IPCenter, Ansible Automation and enhancing automation coverage by implementing new and enhancement of existing automations Proven track record in Event Management Experience to identify the ways to reduce defects, cost of delivery of services and improve service quality Excellent skill in Team Building, Mentoring and Problem solving with complete Root Cause Analysis Review and approve Significant Failure Reports and RCA documentation following major incidents, ensuring that necessary actions are taken to mitigate future occurrences Proven track record in developing new or enhancing existing Ansible playbook or scripts for the requirements Professional Enhancements: RedHat Certified Specialist in Advanced Automation: Ansible Best Practices [Ansible 2.8 & Ansible Tower 3.5] Red Hat Certified Specialist in Containers [Podman 4] Red Hat Certified Engineer [RHCE Ansible 2.8] Red Hat Certified System Administrator [Red Hat Enterprise Linux 8] VMware Certified Professional (VCP): (VCP-550 & VCP-310) IBM certified Technical Specialist – Experienced Cisco Certified Network Associate (CCNA): (640-802) Microsoft Certified System Administrator & Engineer IBM Design Thinking Practitioner Information Technology Infrastructure Library (ITIL v3) The Open Group Certified Technical Specialist [Infrastructure and Application Management] Microsoft Certified: Azure Fundamentals VMware Certified Professional 6 – Data Center Virtualization