Technical expert with 15+ years of experience in IT Operations, Infrastructure and System Administration. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management and significant experience working with project managers Interacting with Senior Leadership & account management on team activities and active representation in critical meetings with Client management Proven ability to manage key account relationships & technical leadership Advanced Delivery Implementation for the project Automation & AI :-Delivery Excellence/ delivery platform and Analytics to modernize IT operations New Ways of Working: Continuous Improvement, Agile mindset, use automation and AI to deliver value Experience in transition of vDi projects (Internal & external) Experienced in implementation of IPCenter, Ansible Automation and enhancing automation coverage by implementing new and enhancement of existing automations Proven track record in Event Management Experience to identify the ways to reduce defects, cost of delivery of services and improve service quality Excellent skill in Team Building, Mentoring and Problem solving with complete Root Cause Analysis Review and approve Significant Failure Reports and RCA documentation following major incidents, ensuring that necessary actions are taken to mitigate future occurrences Proven track record in developing new or enhancing existing Ansible playbook or scripts for the requirements Professional Enhancements: RedHat Certified Specialist in Advanced Automation: Ansible Best Practices [Ansible 2.8 & Ansible Tower 3.5] Red Hat Certified Specialist in Containers [Podman 4] Red Hat Certified Engineer [RHCE Ansible 2.8] Red Hat Certified System Administrator [Red Hat Enterprise Linux 8] VMware Certified Professional (VCP): (VCP-550 & VCP-310) IBM certified Technical Specialist – Experienced Cisco Certified Network Associate (CCNA): (640-802) Microsoft Certified System Administrator & Engineer IBM Design Thinking Practitioner Information Technology Infrastructure Library (ITIL v3) The Open Group Certified Technical Specialist [Infrastructure and Application Management] Microsoft Certified: Azure Fundamentals VMware Certified Professional 6 – Data Center Virtualization
Listed skills include Vmware Esx, Vmware View Manager, Windows Server 2003, Windows Server, and 45 others.