A new journey embarked upon due to downsizing in Tourism Industry on account of Corona crisis worldwide.IRDA license holder for promoting life Insurance, Health Insurance products for Kotak Life Insurance company as a Life advisor and business development officer.

Key Responsibilities.Sales and Marketing for a bouquet of DMCs for varied destinations like UAE, Thailand, Singapore, Malaysia, Mauritius, Australia etc.Field Sales to agents across Mumbai and tele sales to agents across Western India including key cities like Pune, Ahmedabad, Nagpur, Goa etc.Increase visibility of Hospitality Representations DMC clientele by networking, participating in Trade events like OTM, SATTE, Tourism board events, special joint events with Hotels, Airlines.Generate queries and support Travel agents, liaison with DMC head office for any issues for payments, customer services recovery etc., conduct webinars, AV training sessions for agents across India.Providing regular market intelligence, sales update to Management for future strategy planning.Use of social media to reconnect with agents thru WA app chat groups, Facebook, emails mailers, follow-ups to promote destination and reach maximum agents in short time. Identify new Travel agents to pitch products as per their past performance and future potential.Key AchievementsIt was a new startup representation company and the main challenge was to create brand recall value for Hospitality Representations in an already saturated DMC market.Several rounds of visits to build confidence and promote the DMC and their products and services with regular follow-up helped create a sales funnel for queries. Agents were also segmented for specific destinations to get better output for the efforts. Successfully closed sales over USD10000 for our Mauritius DMC for HNI CIP clientele.Successfully closed sales over AUD8000 for our Australia DMC in the post peak period.Successful in generating a query of over 1000 guests for our Malaysia DMC thru a reputed MICE agency in Mumbai.Successfully closed sales over USD13000/- for MICE group of over 75guests to Malaysia.Successfully closed HNI C level guest profiles of 20guests to Phuket thru our Thailand DMC.

Promotion of online/E-Learning courses and Educational Portal, Counselling, promoting educational courses & cross sell courses for self-education and study abroad.Key Skills Open to new responsibilities and re-learning, Negotiating, Networking, Decision making, Research, Result oriented, Risk Management, Technology usage.

Promotion of online/E-Learning courses and Educational Portal, Counselling, promoting educational courses & cross sell courses for self-education and study abroad.Key Skills Open to new challenges, responsibilities and re-learning, Negotiating, Networking, Decision making, Research, Result oriented, Risk Management, Technology usage. Social Media Marketing · Channel Sales · Email Marketing · Product Marketing · Key Account Relationship Building · Customer Relationship Management (CRM)

Key Responsibilities. Field Sales to specified agents in Mumbai and telesales to specified agents across India.Due to Covid-19 restrictions, most of the work during this period was WFH mode (work from home)Increase visitors to Key Destinations by undertaking effective marketing activities, PR and networking & sales.Conducting webinars, AV training sessions for agents across India.Providing regular market intelligence to Top Management with MIS reports.Assisting travel trade by updating new products with images and videos along with key suppliers list on the internally developed website/portal for the Travel Trade DECKPRO www.deckpro.in .Social media interaction through What’sApp chat groups, Face Book, Emails Identify new potential Travel agents to pitch preferred products.Key AchievementsPart of team responsible to update product information like brochures, videos, images and other important documents on the internal Trade website /portal DECKPRO. To work with team to enhance the portal and website to be more responsive to end customers i. (travel agents) needs.Promotions of The Residence property located in Maldives with special preferred rates, festival offers like Holi party etc as that was the only international destination open for Indian tourists at that time during peak corona crisis.Key SkillsNegotiating, Networking, Decision making, After Sales Support, Result oriented, Technology

Key Responsibilities. Destination marketing to specified segmented travel agents across India. Increase the number of visitors to key destinations by ensuring effective marketing activities and PR networking along with sales support. Conducting formal tourism events, training sessions for agents across India. Organizing multi-city road shows and participates in local Trade Shows/events. Organizing familiarization trips for the travel agents to promote destinations. Providing regular market intelligence to HQ including MIS reports. Assisting travel trade by updating them with suppliers list, special offers, events invites, destination brochures and other collateral advertisement articles.Social media engagement through WhatsApp chat groups, Face Book, Emails,posting new itineraries and provide training to help agents understand new products. Identify new potential agents.Additional key duty was to head the sales team of 3 staff members, conduct job hire interviews and other admin duties.Key AchievementsEnsured strong growth in all KPA’s in different destinations/products for the preferred DMC’s with strong support given to the local travel agents.Participated in Trade exhibitions like SATTE-New Delhi and OTM-Mumbai as an official exhibitor along with the key personnel from Tourism Suppliers from Sri Lanka, Turkey and Canada.Key SkillsNegotiating, Networking, Decision making, After Sales Support, Recruiting and Talent Search, Trouble shooting, Research, Result oriented, Risk Management, Admin Supervision.

Job Profile: Destination Management and Promotion of The Philippines and The Netherlands and be the key liaison person for the respective Tourism Boards of these countries in West & South India.My responsibilities include  Destination marketing for the entire Western and Southern regions of India Increase the number of visitors to these Key Destinations by ensuring effective marketing activities and PR networking with the concerned stakeholders across the travel industry. Conducting training programmes for agents and students. Organizing multi-city road shows, seminars and participate in Trade events . Organizing familiarization trips for the travel agents and promoting the destinations. Conceptualization and implementation of cost effective and result oriented promotional activities . Joint digital and print marketing initiatives with key Trade Agents Providing regular market intelligence to HQ including MIS reports Assisting travel trade by updating them with suppliers list,events invites,destination brochures and other collateral advertisement articles,social media interaction through Whats app chat groups,Face Book ,Emails ,creating new itineraries and provide training to understand new products.Ensure Travel Agents update their websites with the correct information about the destination.. Preparation and dissemination of newsletters and media releases periodically. Identifying new potential agents.Key AchievementsPhilippines TourismReached the milestone of 100,000 arrivals and growth of over 18% India wide YOY.Core Team member which successfully organised an trade event at Goa in July'2018 for over 100 key agents from across India along with the Filipino delegation from Head office,Manila.Participated in many Trade events like OTM, GPS ,roadshows across India as an exhibitor.Netherlands TourismVery healthy growth of over 25% India wide YOY .Participated in many Trade events like OTM, GPS ,roadshows across India as an exhibitor.

*Corporate Sales Management*Managed Portfolio of Corporate Clients for their travel needs.Clients included MNC,Local SME,with annual travel spend from USD150,000-3million upwards.Clients list included Weatherford, Mitsui, Sumitomo, Cowi, Driver Consult, Hoffman Roche,GBM, Toco.Achieved Top line & Bottom line targets & keep outstanding within agreed credit terms.Increased revenues & ROI by cross sell products like Tours, Hotels,Car Rentals,Insurance.Participated in RFP, RFQ and submit bids with competitive pricing & product strategy.Generated customized MIS reports to track travel spend is aligned as per SLA.Negotiated Credit Terms & Follow up on payments and help resolve any service issues.Participated in Seminars/Training sessions to keep updated on latest trends, products.Utilized CRM tools like Sabre Profiles for customer preferences to create WOW moments.*Retail Trade Management *Branch in Charge at Alkhuwair office of Bahwan Travels as additional responsibility.Responsible for all activities like Branch P&L, staffing, inventory, Cash management, Admin work.Mentor, Motivate & Monitor Counter Staff for Reservations,Ticketing & assist staff to handle irate customers.Conduct annual reviews for staff along with periodic feedback for improvement in work processes.Influence B2B sales through special offers, incentives to sub agents for increased support on preferred airlinesSuggest, discuss with Senior Management about issues to improve productivity at weekly meetings. Maintain adequate cash flow for daily operations.Keep safe custody of all important official documents and ready for audit at any given time.*Achievements*Surpassed given target in 1st year by over 20% Retained all major corporate clients in spite of severe competition .Influenced corporate to book not only Ex-Muscat but even Ex-India labour movement from Bahwan.*Key Skills*Key Account, Client Relationship , Retail Operation , Business Development, Staff/Admin Supervision.

Managed Sales & Business Development & BTL Marketing across State of Maharashtra (India).Key focus on revenue segments like Corporate Travelers, Premium Traffic, Trade, Groups, Mice,Labour.Key Account Management for Global MNC’s, Local Corporates with global and local deals.CRM best practices through sales force.com, skywards frequent flyer database.Risk Management control through periodic review of financial documents .Events Management,Trade fair participation to show case Emirates products.Promote Dubai as Destination Hub ,Dubai Shopping Festival (DSF),Dubai Summer Surprises (DSS),EK holidays(EKH),DVPC.Review market intelligence, forecast trends, SWOT analysis, MIDT, Target.com,Trade news to formulate strategies. Implement plan to identify potential agents for incentivisation to increase market share & revenues.Participate in annual business plan for key activities to be budgeted for the financial year.Initiate service recovery, problem solving to retain irate customers and ensure repeat customers .Liaison with internal departments like Yield Management, Pricing, Groups Desk, Reservations Contact Centre, Airports ,Customer Affairs on behalf of corporate,trade as one point of contact.Portfolio included MNC’s like Amdocs, Bajaj Auto, Barclays, DSK Group, Dar Al-Handasah, Emcure Pharma, Emerson, Tata Motors, Vodafone and TMC’s like Amex, BCD, Kuoni, CWT,FCM, Thomas Cook ,Blue Star and Trade Consolidators like Akbar, Riya Travels and Niche agents like Bonton, Satguru, Aarohan,Kesari, Veena world etc.*Achievements*1-Growth of over 50% in two years s from FY11-12 to FY13-14 from INR540million to over INR828million.2- 25% growth was from high yield premium traffic.3-Increased corporate penetration having a portfolio of approx 35-40 corporate portfolio .4-Business Rewards concept introduced in Pune and other cities & successfully enrolled over 15 new SME's .5-Visibility & Brand value of Emirates increased in tier 2 cities across Maharashtra.

Joined the sales team in Mumbai a very commercially important station for Emirates.Responsible for sales and networking across Mumbai region through Corporates, Trade, Wholesalers and retailers.KPI’s included sourcing new accounts, penetrating new markets in Pune and other key cities near Mumbai.Review displays of Emirates in key strategic agency locations to ensure maximum eyeballs for EK products.Maximize revenues and profitability through all streams with upsell and controlling costs to the minimum. Regular visitation to key customers to enhance interpersonal relationships with key stakeholders.Devise a promotional plan with the Management and H.O to incentivize potential agents to increase market share.Organize presentations, events for the trade on regular basis as part of marketing and sales strategy.Review MIS of key competitors, agents and implement change in strategy to protect market share.Conduct SWOT analysis periodically to understand changing market conditions and forecast trends to management.*Achievements*1-Achieved all revenue targets of over INR1Billion and growth in key parameters of premium traffic and economy high yield class.2-Awarded “NAJM Bronze” certificate for outstanding customer service by Emirates Management.3-Promoted to Senior Sales Executive with responsibility of Sales promotion for entire state of Maharashtra.

I joined Emirates Mumbai Global Contact Centre in May2002 as Senior staff and by May2005 was promoted to Supervisor .We were working in all shift timings as it is a 24 x 7 x 365 days operation.I was Supervisor & Shift in charge for USA /Canada calls and had about 15-20staff reporting to me. We also handled calls from all over India,Australia,UAE as part of Global Call Centre programme.Experienced in handling team dynamics, staff issues, and customer complaints.Monitored WFM ,SQL, briefed Call Centre Management about various trends in call handling for staffing requirements .Conducted periodic call monitoring,mystery shopping to ensure service quality is adhered by staff and proper feedback was given to staff to improve customer service.Conducted Annual Review of Staff in a timely and well planned manner.Liaison between sales team to up sell, cross sell products to B2B and B2C clients.Utilized CRM to recognize high value frequent travelers and offer prompt services and create WOW moments.Utilized telesales calls as opportunity to convert queries into a closed sale and increase revenues.*Achievements*1-Due to my team management expertise and self-initiative, I was selected to initiate and setup the reservations and ticketing office in Kolkata when Emirates commenced inaugural flights to Kolkata in Mar2006. 2-Achieved all given responsibilities in timely manner and was rated as very good in annual reviews.

Joined Emirates at the Mumbai Main ticket office.Main responsibility was to handle passenger and travel agents calls for various Emirates products.Well versed in air ticket issuance,IATA rules, Group policy, Stretcher and other emergency cases .Promoted Emirates Frequent Flyer Programme ( Skywards),conducted pre flight checks to avoid spoilage of seats, meals and offer seats to genuine passengers .I also promoted Emirates Hub city Dubai as a destination with attractive selling points like visa, hotel, sightseeing,stopover packages, special air fares etc.Assisted Airport staff in any crisis like strikes or aircraft technical problems to rebook passengers.Preparing of Daily sales report.

Prorator/Fare Auditor with responsibility to raise debits to Travel agents for incorrectly charged fares.Reduce spoilage of revenue to British airways by verifying if all interline rules are adhered by other airlines while issuing FIMS, interline tickets.Conduct regular and random quality checks on all processed flight coupons.Adhere to ISO 9002 principles, policies, and procedures in the work place.

Implant Supervisor at largest corporate account in Saudi Arabia for Kanoo Travels i.e. Saudi AramcoHeading a team of 05 staff to manage day to day operations of travel office of Saudi Aramco worldwide while based in Dhahran, KSA(World HQ of Saudi Aramco).Liaison with contracted airlines, hotels, car rentals to maximise usage of preferred vendors for company business travel.Ensure Quality check on all tickets conducted to prevent revenue dilution ,ADM's to the Client(Saudi Aramco).Admin work included accounting of daily ticket stock, Office supplies inventory, Reporting of Daily Sales Report etc.Exposure in handling queries for various profiles of customers including CIP like Top Management like CFO, SVP, Project Heads.*Achievement*1-Established and setup the Travel office in Abqaiq near Dhahran and was in charge of the travel office for over one year. 2-Consistently rated as very good in Annual Reviews.

Responsible to quote accurate fares, handle reservation queries for air,hotel, tours etc for walk in clients and corporate customers.Corporate customers included Yash Birla Group of Companies and their associates.(Birla Group- Major Industrial House in India).Other customers included Diamond Trade Merchants and Film Production Houses based in Mumbai.

Daily counter operations like handling reservation queries, ticketing and preparing daily CSR.Exposure to handle walk in clients, HNI and retail agents.