Mandeep .. Email & Phone Number

Gurugram, Haryana, India

• Spearheaded end-to-end transition management for EMEA and global regions, ensuring seamless delivery with zero business disruption.
• Designed and implemented automation strategies, reducing operational costs by 10% through Blue Prism Robotics Process Automation.
• Established scalable Standard Operating Procedures (SOPs), enhancing process reliability and compliance.
• Acted as the central liaison between technical teams, QA personnel, and clients to facilitate seamless integration of emerging technologies.
• Directed cross-functional teams in incident management, ensuring SLA compliance and enhanced service quality.
• Proactively analyzed data trends to identify risks, implement root cause analyses (RCA), and drive process improvements.

Gurgaon, Haryana, India

Project competencies:Shapes technical direction, governance, and best practices for development & continuous supportIdentify repetitive processes and automate them using RPA tool on Agile methodologiesActs as a Product representation to the business, stakeholders, and leadershipPrioritizes the product backlog in alignment with the product.

Gurgaon, India

Noida Area, India

• Project Lead – InfrastructureNIIT Technologies | September 2009 – June 2014
• Transitioned and stabilized high-priority SLA-driven operations for critical application support projects.
• Delivered strategic project plans covering objectives, resources, timelines, and KPIs, ensuring on-time delivery.
• Managed a team of 30, fostering a culture of accountability and continuous improvement.
• Directed monthly project reviews to evaluate progress, identify challenges, and implement corrective measures.Key Achievements:
• Recognized for leading CMMI Level 5 gap assessment, driving organizational excellence.

Delhi --> Bangalore

• Project EngineerWipro Technologies | December 2006 – August 2009
• Delivered 24/7 application support for over 150 mission-critical systems for global clients in the oil and gas sector.
• Implemented change and release management processes, ensuring uninterrupted operations.
• Optimized incident response times, improving SLA adherence and client satisfaction.

Noida Area, India

• Sr. Customer Care Executive (WFM)Dish TV | September 2005 – December 2006
• Streamlined workforce management processes, optimizing agent productivity for shifts comprising 70+ employees.
• Designed performance tracking systems to enhance operational efficiency.

Master Of Business Administration - Mba, Information Technology, A

Bca+Mca, Computers

4 - 12 Standard, Arts With Maths