Mandeep Brar Email & Phone Number

● Auditing, managing and ordering IT inventory with 95% accuracy maintenance rate ● 100%contribution in production by updating loaner equipment ticket in order to avoid isolation ● Responsible for preparing the mobile carts as per equipment request for departments ● Re-imaging, provisioning equipment per policy guidelines ● Resetting passwords, unlocking accounts resulting in 100% customer satisfaction and resolution ● Monitoring the ticket queue reducing the volume to 45% by escalating to technicians● Following up for inquiries on order status with internal customers and external vendors ● Assisting IT team with other projects and duties assigned by IT manager

Ensuring quality control is met while processing a return,Participating in daily standup meetings to follow updates,Practicing work in safe environment per safety guidelines,Helping teammates when necessary to maintain workflow.

● Governance, Risk and Compliance (GRC)- Frameworks, Tools, Artifacts (Strategy, Policies, Standards, Guidelines and Procedures), Risk Management, Business Continuity, Incident Response; Plans and policies concerning GRC ● Networking- OSI & TCP/IP Models, Hardware, Routing, Protocols, Encapsulation, Framing, NAT Networks, VLANs ● NetworkSecurity- Wireshark & Wireshark Filters, Port Forwarding, VPNs, Port Scanning, Bind & Reverse Shells, IDS/IPS, Firewalls and WAFs, Rule Writing, Vulnerability Management, MITM Attacks, DNS Security ● LogsandDetection- SIEMs (Splunk), Indicators of Compromise (IoC’s), Log Types, Databases, Normalization, Regular Expressions (RegEX), Hunting, Alarms & Reports, Investigations, User and Process Monitoring ● ThreatHunting- Threat identification, Surveillance, Data and Tracking ● ThreatIntelligence- Knowledge and identification of Threat Actors including APT’s. Cyber Threat Intelligence (CTI) Sources and Methods, Social Engineering, CTI Cycle and Process, Cyber Kill Chain, CTI Diamond Model, Cyber Mission Analysis ● Security Assessment- CIA (Confidentiality, integrity and availability), RMF, Risk Management Principles, Risk Assessment and Analysis, Security Metrics, Performance Measures ● Strategy and Analysis- Strategic Planning, Leadership, Operational Design, Decision Making Cycle ● Systems Administration- Windows, Unix/Linux, VMs, Memory, Storage, Python

Cybersecurity Analytics Certificate

Bachelor'S Degree, Art/Art Studies, General, First Division

Activities and Societies: Field Hockey, group singing, playing harmonium, Cultural dance, stitching