Mandeep Brar Email & Phone Number

• Auditing, managing and ordering IT inventory with 95% accuracy maintenance rate
• 100%contribution in production by updating loaner equipment ticket in order to avoid isolation
• Responsible for preparing the mobile carts as per equipment request for departments
• Re-imaging, provisioning equipment per policy guidelines
• Resetting passwords, unlocking accounts resulting in 100% customer satisfaction and resolution
• Monitoring the ticket queue reducing the volume to 45% by escalating to technicians

Ensuring quality control is met while processing a return,Participating in daily standup meetings to follow updates,Practicing work in safe environment per safety guidelines,Helping teammates when necessary to maintain workflow.

• Governance, Risk and Compliance (GRC)- Frameworks, Tools, Artifacts (Strategy, Policies, Standards, Guidelines and Procedures), Risk Management, Business Continuity, Incident Response; Plans and policies concerning GRC
• Networking- OSI & TCP/IP Models, Hardware, Routing, Protocols, Encapsulation, Framing, NAT Networks, VLANs
• NetworkSecurity- Wireshark & Wireshark Filters, Port Forwarding, VPNs, Port Scanning, Bind & Reverse Shells, IDS/IPS, Firewalls and WAFs, Rule Writing, Vulnerability Management, MITM Attacks, DNS Security
• LogsandDetection- SIEMs (Splunk), Indicators of Compromise (IoC’s), Log Types, Databases, Normalization, Regular Expressions (RegEX), Hunting, Alarms & Reports, Investigations, User and Process Monitoring
• ThreatHunting- Threat identification, Surveillance, Data and Tracking
• ThreatIntelligence- Knowledge and identification of Threat Actors including APT’s. Cyber Threat Intelligence (CTI) Sources and Methods, Social Engineering, CTI Cycle and Process, Cyber Kill Chain, CTI Diamond Model.

Cybersecurity Analytics Certificate

Bachelor'S Degree, Art/Art Studies, General, First Division

Activities and Societies: Field Hockey, group singing, playing harmonium, Cultural dance, stitching