Delivered a bespoke Onboarding process for new High-Touch customers in the UK/EMEA regions. Core responsibilities included; Product Implementation calls, Partner Portal Tours and Device update initiatives.Engaged consistently in churn-prevention initiatives designed to increase customer loyalty and reduce likelihood of terminations. These included Partner Health checks, Device update projects and Monthly Invoice checks. Remained a trusted advisor to customers and an advocate for their success with Datto products. Through regular engagement I sought to uncover customer needs and expectations for a successful onboarding experience. Remained in contact with customer after implementation to ensure ROI was being received from the product stack, and engaging in cross-collaboration initiatives with other departments when it was not.

**Promotion from 'Business Development Manager' to 'Senior Account Executive**Responsible for managing the client experience from end-to-end, includingconsultative selling, upselling/cross-selling and renewal management

Sold a Mission-critical, Business management platform to IT Service Providers.Managed C-Level relationships from lead-inception to deal-close and establishedmyself as a senior representative of Autotask in the UK and South African Markets