Mandeep Kumar Email & Phone Number

Abilene, Tx, Us

Toronto, Ontario, Canada

• Tactical Project Leadership: Led pivotal initiatives aimed at expanding Oracle Cloud's business, focusing on enhancing infrastructure capabilities to support rapid growth and scalability. Demonstrated a strategic vision in adapting infrastructure to meet expanding business demands.• Operational Oversight Across Regions: Directed comprehensive data center operations across APAC, EMEA, and US/LAD regions, improving storage deployment and operational integrity of cloud services. Showcased expertise in managing complex, geographically dispersed infrastructure systems.• Process Innovation and Efficiency: Innovated process improvements that significantly boosted operational efficiency and system reliability, aligning these enhancements with Oracle Cloud's strategic business goals. Emphasized a proactive approach to continuous improvement and technology optimization.• Collaborative Team Management: Fostered strong partnerships with engineering and operations teams to ensure seamless integration and effective deployment of infrastructure projects. Proved skill in facilitating cross-departmental collaboration and strengthening team cohesion.• Tool Utilization for Project Management: Employed Jira & Confluence for day-to-day operational tasks, incident, and change management. Enhanced the efficiency and tracking of operational workflows and communication within the team, demonstrating adept use of project management tools to optimize team productivity.

Melbourne, Victoria, Australia

• Project and Financial Management: Achieved strict adherence to deadlines and budgets in delivering business-critical services for high-profile clients like Telstra, National Australia Bank and Westpac Banking Corporation, highlighting proficiency in project scheduling and financial oversight.• Infrastructure and Performance Management: Oversaw IT infrastructure across several data centers, ensuring high availability and optimal system performance, demonstrating skills in operational management and system reliability.• Contract Negotiation and Strategic Alignment: Skillfully negotiated essential contracts and service level agreements to enhance financial efficiency and align with strategic goals.• Cost Management and Process Improvement: Directed significant infrastructure migration and consolidation projects that reduced expenditures and improved operational efficiencies, reflecting competency in cost control and process optimization.• Stakeholder Engagement and Customer Relations: Engaged effectively with customers to facilitate seamless technology integration and service delivery, underlining expertise in stakeholder management and customer service.• Planning and Resource Optimization: Formulated and executed strategic plans to optimize IT resource allocation to meet departmental needs, demonstrating an ability to align project resources with business requirements.• Technical Innovation and Problem Resolution: Orchestrated technical upgrades and applied analytical skills to troubleshoot and solve complex operational challenges, ensuring continuous improvement and system integrity.

Melbourne, Victoria, Australia

• Strategic Project Implementation: Led the implementation and support of complex storage and virtualization solutions, including the setup of Filers, DATA ONTAP upgrades, and NAS/SAN migrations tailored to meet the specific needs of NetApp's enterprise clients (Telstra, NAB and ANZ Bank).• Custom Solution Development: Developed and delivered customized storage and virtualization solutions that enhanced the adaptability and effectiveness of enterprise IT infrastructures.• Data Migration Leadership: Managed complex data migration and upgrade projects, ensuring seamless transitions with minimal disruption, thus maintaining operational continuity and data integrity.• Lifecycle and Resource Management: Oversaw the entire hardware lifecycle from inventory control to maintenance, optimizing resource utilization and ensuring efficient system provisioning.• Comprehensive Project Management: Established strategic objectives and collaborated with IT departments to align project scopes with long-term goals, guiding projects from inception to completion across all lifecycle phases.

Noida, Uttar Pradesh, India

• Project Leadership and System Management: Spearheaded the successful management of Telecom New Zealand's global UNIX environment, handling complex systems from SUN, HP, IBM, VxVM, and VCS, ensuring comprehensive delivery and system coherence.• Operational Oversight: Directed daily operations involving data migrations, hardware and software upgrades, and server decommissioning. Implemented performance optimizations and maintained rigorous incident and change management processes to ensure system integrity and service continuity.• Service Level Achievement: Consistently achieved and frequently exceeded SLA targets, maintaining an impressive record of over 96% in SLA fulfillment, which underscores a dedicated commitment to service excellence.• Process Optimization and Team Collaboration: Worked collaboratively with cross-functional teams to streamline processes, which significantly boosted operational efficiency and reduced system downtime.

Noida, Uttar Pradesh, India

• Technical Leadership and System Integrity: Acted as UNIX Offshore Track Lead for Verizon Wireless, playing a crucial role in enhancing support for critical server arrays. Ensured operational integrity of key Oracle/Sybase databases and applications across diverse platforms including Sun Solaris and RHEL, utilizing VxVM/VCS.• Operational Team Development: Spearheaded the creation of a new UNIX Operations team, methodically overhauling IT operational processes and protocols. This ranged from enhancing client and vendor interactions to establishing comprehensive after-hours support systems, culminating in the creation of stringent SLAs and monitoring frameworks.• Leadership and Team Management: Integrated people management responsibilities by providing leadership and direction to the team. This included overseeing talent acquisition, professional development, and performance evaluations, while nurturing a collaborative team environment.• Process Optimization and Client Relations: Administered regular evaluations of incident, problem, and change management records to drive process enhancements. This initiative cultivated client trust through proactive offshore issue resolution and consistent communication.• Standard Development and Recognition: Championed the development of enterprise-wide process standards, significantly improving service standards across the organization. This leadership and commitment to excellence earned the team the prestigious Strive for Excellence Award.

Noida, Uttar Pradesh, India

• Delivered UNIX system administration expertise at Deutsche Bank, overseeing 2000+ essential servers, focusing on database applications and ensuring continuous operation on Solaris and Suse Linux systems. • Met objectives in managing changes and resolving issues, upholding system administration protocols to achieve a 99% uptime SLA, which included overseeing patch deployment, regulating access, and managing file systems. • Showcased swift restoration abilities during disaster recovery incidents, vital in protecting business continuity with minimal downtime. Optimized key system functions through routine upkeep and instituted thorough disaster recovery strategies across various locations.

Gurugram, Haryana, India

• Orchestrated the establishment of an in-house Data Center, network switches, and printers, enhancing customer satisfaction by minimizing service downtime and securing systems against various security threats.• Managed an Active Directory environment on Windows NT/2000 Server for over 100 clients and deployed a building-wide Local Area Network with file server installations.• Achieved substantial IT hardware cost reductions through the strategic implementation of vendor and asset management policies.