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I sell procurement solutions to mid size and large organizations focused on strategic sourcing and procurement that helps reduce costs and streamline company’s sourcing and procurement process.Managing multiple sales pipelines and prospective targets and ensuring coordinated sales campaignsSourcing Analyst: Handling erfx & eAuctions , Hosting Auctions, Reporting, Dashboard to Stakeholders.

First Level resolution for AT & T customers.

Sr. Lien Update – This process involves reviewing the Jr lien and Sr. Lien status, i.e. updating the Sr. Lien after contacting the attorneys and mortgage companies, on regular basis to ensure Countrywide database reflects current loan information

Replying to questions from customers of a major US airline via e-mail - The questions can vary from Reservations to their frequent flier program• Joined the company as a voice associate responsible for handling customer service calls - Have handled calls regarding reservations and ticketing and frequent flier program• Have helped the team members learn the process better• Done floor-walking to help the team members• Done additional monitoring for outliers and provided feedback to the team• Was in charge of the team in the absence of the team leader• Have done outlier management during the tenure• Have assisted team members in achieving the targets• Attended Client Calibration calls, Conference calls and Client meetings for the group• Made sure the feedbacks are given to the team members based on daily/weekly/monthly monitoring• Provided coaching to the team members based on findings from quality monitors• Prepared QA reports weekly and monthly