As a seasoned IT professional with 10 years of experience managing complex projects and teams, I bring a unique set of skills and expertise to the world of technology, management, and team-building. As Manager of Client Platform Engineering and IT Logistics at Affirm, I directed critical compliance initiatives for over 3000 endpoints. Through my leadership, I was able to reduce endpoint and infrastructure risk scores by 70% and developed an effective process for endpoint managed detection and response using Crowdstrike Falcon, Rapid 7, and Datadog.In addition to my compliance work, I also have extensive experience in vendor management, tooling and infrastructure configuration, and global IT team building. As Senior Manager of IT at Fast I successfully achieved PCI compliance in record time, implemented off-site hardware lifecycle management, built an HRIS mastered Okta tenant, and on-boarded a fully remote team of over 400 employees.In my previous role at Optimizely, I hired and managed external IT partners, contractors, and vendors while maintaining an IT Support budget. I also developed company-wide Disaster Recovery and communication plans with cross-functional groups. I take pride in maintaining complete operational metrics, including time to first response/resolution, avg. ticket age, CSAT, and trends. My focus on risk reduction and security operations has allowed me to maintain SOC2, ISO, PCI, CCPA, and GDPR compliance across multiple teams. With a 4.9 out of 5 CSAT score and a 100% achievement of OKRs quarter over quarter, I have successfully managed a team of 5 Support staff across seven offices in five countries.Throughout my career, I have demonstrated a commitment to delivering results through effective project management, cross-functional collaboration, and strategic planning. Whether working with internal teams or external vendors and partners, I am dedicated to providing exceptional service and driving impactful outcomes. If you are looking for a skilled and experienced IT leader to drive your organization's technology initiatives, I would welcome the opportunity to connect and explore how I can support your goals.
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