Mandi Smith Email & Phone Number

Woodinville, Washington, United States

• Operates administrative logistics of events planning, event booking, & event promotions
• Liaises with clients to determine exact event requirements
• Generates ideas to enhance and expand current event offerings
• Creates contracts for new events, processes deposits, and final payments
• Increased sales by 120% from 2022 to 2023.
• Coordinates with caterers and vendors to provide a seamless event for our clients

Woodinville, WA

• Scheduled employees for shifts, considering customer traffic and employee strengths
• Built relationships with guests and wine club members via tableside service
• Executed/delegated general tasting room opening, closing, and side-work duties
• Liaised with the production team for further staff learning opportunities
• Helped execute winery events and promotions
• Motivated staff to routinely hit a $10,000 sales goal every Saturday

Kingscliff, New South Wales, Australia

• Communicated with kitchen staff regarding any pre-ordered food platters
• Coordinated with bar staff regarding bar tabs
• Created bookings, greeted customers & helped seat walk-in customers
• Worked directly with management & the kitchen team regarding service issues and any customer complaints
• Supervised, supported & scheduled daily work for bistro team members

Kingscliff Beach Hotel

• Produced weddings and events with the highest level of customer service
• Led and trained the front-of-house team
• Worked closely with sales, coordination & kitchen staff regarding menus, dietary needs, special requests etc.
• Organized room resets based on approved floor plans
• Created bar and cocktail menus to cater to individual guest needs

2601 Elliott Avenue, Seattle WA

• Handled tenant work requests & followed up to ensure satisfaction
• Designed special events (i.e., Holiday events, Seahawk events)
• Tracked insurance certificates for vendors & tenants; ensured compliance with building owner requirements
• Conducted regular janitorial inspections with the janitorial contractor, monitored janitorial supplies & was their primary contact
• Maintained property files, lease files, & online administrative filing system
• Participated as a member of the company's Social Media Committee and was the chair of the Wellness Committee.

Greater Seattle Area

• Performed administrative duties as part of the Development team with direct communication with project managers.
• Prepared documents including correspondence, reports, drafts, and emails
• Provided general clerical assistance including photocopying, printing, and mailing
• Improved record filing system for better document organization and management.

Lynnwood, WA

• Worked directly with dealerships to negotiate contracts for used auto purchases
• Specialized in subprime lending averaging $350,000-$400,000 per month
• Provided excellent customer service in a fast-paced environment facilitating conflict resolution, while maintaining upwards of 250 incoming and outgoing calls each week
• Handled the accounts payable and title clerk positions for the Lynnwood branch.

Bellevue Square Mall

• Collaborated with store managers to optimize the floor layout, advised and set competitive daily sales goals
• Developed strong customer service, sales and communication skills while working in retail sales industry as a sales representative.
• Merchandised daily inventory, operated cash register gaining experience and confidence working with all types of money mediums.

Bellevue, WA

• Trained and developed new employees for the Bellevue office.
• Made in-home sales calls in the greater Seattle area maintaining personals and office sales goals, selling more than $15,000 in product.
• Successfully started to build one of the highest grossing offices in the nation.

Communication, Advertising

Activities and Societies: Delta Gamma, Washington State University Intramural Sports (Supervisor), Washington State University Women’s.

Spanish Language