Primary responsibilities are to manage and lead a Digital Services team within the Non-Profit Arts vertical, manage and provide oversight of key major accounts, and work cross functionally to develop and deploy process improvements and operational initiatives within the Digital Services Department.• Account Director to enterprise level accounts ($250K+ ARV), identifying opportunities to drive creative/innovative solutions and address client business objectives based on in depth knowledge of client’s business, key issues, competitive landscape and industry trends. • Manage a team of seven Account Supervisors and Client Solution Managers, overseeing 60+ major accounts, providing mentorship and support to ensure campaign accuracy and client retention.• Partner with Technical Supervisor to manage team workloads, delegate account assignments and ensure appropriate levels of revenue managed by each team member• Maintain quality service by enforcing quality and service standards; analyzing and resolving quality and service problems; identifying trends; recommending operational improvements• Act as second tier escalation resource for Team Campaigns; provide guidance on issue resolution and delivery• Retain and develop team members through training, coaching and career growth guidance.

Primary responsibilities are to manage and lead an Account Strategist team, manage key major accounts and provide oversight of team’s clients’ relationships and retention while working cross functionally to develop and deploy process improvements.• Oversaw and managed a team of nine with varying roles including Account, Social, Search and Display Strategists. • Lead day to day strategic management of a variety of client accounts ($150K+ ARV) and support team members in their strategic efforts including: media planning, account onboarding, campaign analysis, optimization, project manage troubleshooting, reporting, etc.• Provided career growth guidance while ensuring campaign accuracy and client retention.• Led regular major account meetings to ensure timely campaign onboarding and execution; addressed account updates and troubleshot account/campaign issues as needed.• Contributed to and coached direct reports in building relationships with key accounts and supported client relationships at critical moments (in person meetings, client calls, etc.).• Managed account assignments and internal projects, monitoring progress, provided feedback and directed changes in performance/behavior as necessary.• Participated in interview and selection process for Arts Client Service team members; Instrumental in development and documentation of department specific training.

Primary responsibilities are to establish and retain long term client relationships, manage complex digital marketing campaigns, and mentor fellow team members.• Translated client goals and objectives into clear marketing strategies and insights.• Monitored and supported team members in reviewing campaign performance budgets, impressions, clicks, CTRs, landing page views,conversions, CPAs, and revenue or any other metrics valued by each client.• Proactively problem solved with oversight from manager, escalated issues as appropriate, and supported team members with problem solving and potential escalations to Associate Director.• Ensured close alignment with regional Sales teams on key metrics, business reviews and other key client support needs.• Provide assistance to Client Services team members in the form of troubleshooting support and expertise as needed.• Utilized position knowledge and experience to recommend and implement process improvements as well as managed and executed on special projects as assigned.• Mentored junior Client Solutions team members to form a deep understanding of agency process, departments, and how to effectively get work done on time and on budget.

Primary responsibilities are to establish and retain long term client relationships and manage complex digital marketing campaigns. Maintain client relationships; being the main point of contact for clients and the project manager for campaign planning, client onboarding, reporting, and troubleshooting.• Collaborated with sales, social and digital teams to develop and present media recommendations to prospective and existing clients.• Addressed client questions, communicated campaign progress, proactively identified potential issues and developed client-centric solutions.• Partner directly with Digital Strategists and Business Development on all pertinent campaign/account related items. • Presented campaign results, analyzing performance to provide feedback and recommendations to integrate into future campaigns.• Created and maintained documentation associated with each project (tasks, schedules, SOWs, budgets, project briefs, POs, etc.).

Primary responsibilities include acting as point of contact for major accounts, presenting creative solutions to meet client needs and ensure timely delivery through project management from ideation to final delivery.• Managed key corporate accounts; communicated effectively with clients and vendors on a daily basis; set client expectations and worked closely with vendors to facilitate timely delivery of product.• Responsible for day-to-day business of servicing and accounts, coordinating, tracking and managing all aspects of orders; meeting and exceeding expectations for delivery and satisfaction.• Worked closely with client’ advertising agencies to develop integrated marketing solutions.• Attended tradeshows, exhibitions and events; identifying trending industry products.

Primary responsibilities include assisting sales team with on key major accounts, effectively communicating with clients and vendors, as well as assisting with internal operational functions as needed.• Managed President’s corporate accounts; communicating effectively with clients and vendors on a daily basis.• Assisted with all Human Resource functions including recruiting, hiring, training and staff development.• Managed all employee paperwork and documentation, creating organized work flow and filing systems that ensured seamless operations and retrieval.•Offered open and supportive communications to team, providing leadership, guidance and support aimed at improving employee morale and customer experience.

• Instrumental in the design and launch of Company’s website, increasing Traffic approximately 137%.• Responsible for companies’ marketing campaigns; integrating direct mail, email, insertion, and website mediums.• Persuaded customers to buy based on personalized service and quality, overcoming premium-pricing issues.• Achieved successful record for timely completion of assigned projects.• Successfully managed clients integrated marketing campaigns; coordinated direct mail, direct distribution, product printing, and insertion timelines.• Direct interface with customers’ marketing campaigns, including website, direct creative design, timelines, database management, and fulfillment.

• Executive Assistant to President & CEO.• Arranged all senior and executive travel and entertainment arrangements.• Maintained client database for mailings and communication purposes.• Screened phone calls, emails, and mail.• Budgeted and balanced revenues/expenditures.• Managed calendars including personal and professional events for company and its President/CEO.