Mandip Dave Email & Phone Number

Ahmedabad, Gujarat, India

Providing technical and configuration-based support to clients mainly across the United States who are using Malbek CLM web-based software. I am providing software support via the ticketing system, email, and phone. Well-versed in CLM Workflow, Business Flow, User Profile, and Malbek software integration for REST API, Salesforce, DocuSign, Adobe Sign, and other integration-related issue debugging and resolution via L1 and L2 support. Working with the Zendesk and Microsoft Azure DevOps systems to log and resolve support tickets, providing knowledge base articles for training, and explaining technical information to the engineering team as needed. Manage Tier 1, 2, and 3 ticket resolution by examining system logs and network data to recreate issues and find solutions.

Ahmedabad, Gujarat, India

Providing L1 and L2 support to UK and Australia-based clients for the bus transport schedule software system via support ticketing tool, email, and phone. Well-versed in fixing data-related issues via SQL scripts directly in the databases. Issue resolution through SQL script, server log debugging, and API status/error code troubleshooting.

Ahmedabad Area, India

I have joined training programme at Tops technology ltd for Java and Android Mobile Development.

Infocity Gandhinagar

Formerly Working as a Data Analyst(MIS Executive) at Etech Global Services.-Infocity,Gandhinagar.Responsible for all types of Reports, Dashboard and information required by Management or directly to the clients. Playing Major role as a QA in context of data capturing by database, results generating from MIS and all information send by the other team members. Working as a key person while implementation and set up of Numinary/VitalSigns web application for MIS automation.Data collection through Transact-SQL statements, Data processing, cleaning and formatting, through MS SQL Sever Management tool 2008 R2.

Ahmedabad Area, India

2+ Yrs. Experience as a Sr.IT-ERP Officer at Foliage Group Of Companies. Majorly working on posting bugs and Customization requirements of whole ERP System to ERP Vendor, Gap Analysis, Post – implementation, User Acceptance Testing, Preparing SOW and also conducting end-users trainings within various Organization departments, Also Solely involving in-house Software Developing, Graphics Designing and maintaining company's official web site as per Organization need since 2+ Years.

Gandhinagar, Gujarat, India

Working as intern. Learned Python, Odoo framework, PostgreSQL, Odoo web.