Mandla Ndlovu Email & Phone Number

Halifax Regional Municipality, Ns, Ca

South Africa

As a Cloud Engineer, I design, deploy, and manage scalable and secure cloud-based solutions tailored to business needs. My responsibilities include architecting cloud infrastructure, implementing automation for seamless operations, and optimizing performance across various cloud platforms. I excel in configuring and maintaining cloud resources, ensuring high availability, disaster recovery, and robust security protocols. Collaborating cross-functionally, I drive continuous improvement, leveraging expertise in DevOps practices, containerization, and CI/CD pipelines to streamline development workflows. Proficient in managing hybrid environments, I contribute strategic insights to enhance cloud architecture and maximize efficiency, enabling organizations to thrive in dynamic and evolving technological landscapes.Achievements:

Johannesburg, Gauteng, South Africa

SYSTEMS ADMINISTRATION DUTIES:- Act as a Subject Matter Expert (SME) for the support teams responsible for maintaining clients' IT infrastructure and providing customer support.- Deployed, maintained, and administered hybrid cloud-based IT application infrastructure for clients, & administered Windows & Linux VMs, routers, switches, firewalls, VPNs, proxy, monitoring, DNS, AD, Wi-Fi.- Collaborated with developers in the migration and deployment of web applications.- Carried out project planning, including the design, creation of scope documents, selection of deployment methods, training, and the production of a release configuration document.- Professionally performed day-to-day administrative tasks like user Administration (AWS, AD, mail, Squid, FTP, O365), system monitor and system backup checks.- Managed security policies and practices and ensure software license compliance.- Maintain healthy lines of communication with all stakeholders before, during and after deployment. NETWORK ADMINISTRATION DUTIES:- Installed and configured network devices (routers, switches, APs, firewalls, OpenVPN, VPC, security groups)- Deployed monitoring systems and integrate these with SMS gateways (Zabbix, GFI LanGuard monitoring)- Create network designs for client’s existing & new network installations.- Configured load balancing, failover and splitting of bandwidth on routers, and maintain Iptables, routing on a linux box router.HELPDESK AND USER SUPPORT DUTIES:- Delivered exceptional customer support to clients via phone, email, and remote desktop sessions.- Create standard operations procedures for improving the efficiency of systems.- Ensure all issues are properly logged and provide prompt and accurate feedback to customers.- Incident and Problem Management of all recurring ICT Incidents- Generate Problem and Resolution Reports and compile manuals to help resolve similar issues in the future.

Zimbabwe

- Administered server systems running on virtual platforms (VMware ESXi & Hyper-V).- Deploy and maintain servers and applications running on Linux & windows.- Conducted daily system health checks and created scripts for redundant tasks automation (BASH, PowerShell & C#).- Implemented security measures to safeguard systems by enforcing security policies, administering antivirus endpoints, and overseeing patching systems- Led server infrastructure development, quality assurance, staging and production systems.- Racked and setup HP/Dell servers, storage (SAN), and configured RAID and iSCSI.- Extensively used Group Policies and mandatory profiles for security and automation.- Responsible for the integration of local systems with cloud technologies (AD with ERP, G-Suite & Library System).Achievements:- Developed and implemented the Application Tracker System and the Certificate Verification System -Software Developer -2019- Significantly improved service delivery by integrating ERP with AD and Library system (to create students accounts automically when applicant is converted to student) using web services and APIs -2018- GWANDA STATE UNIVERSITY (GSU): Greenfield project for the initial deployment of IT systems, including hardware, software, and network implementation. -Team Lead 2017- Student Portal (testing and continual service improvement) -2015

Bulawayo, Zimbabwe

- Installed, repaired, and maintained IT hardware equipment (desktops, laptops, printers, projectors).- Managed and maintained comprehensive IT inventory, ensuring accurate records and optimal availability ofhardware resources for seamless operational support.

Post Graduate Diploma In Knowlegde And Information Systems Management, Information And Knowledge Management

Multicloud Bootcamp And Devops Bootcamp

This is the MultiCloud Specialization Program, primarily consisting of five modules: AWS, Azure, GCP, Oracle Cloud, and DevOps Bootcamps..

Bachelor Of Science (Bs), Information Systems Honours Degree

National Diploma, Information Technology