Mandy Bailey Email & Phone Number

• Knowledge of or general understanding of operating policies and procedures and the ability to apply these to complex administrative problems.• Skill in leading, operating or repairing complex machinery or equipment that requires extended training and experience, such as computer systems hardware and software; may involve installation, testing or operations of limited scope.• Skill in using addition and subtraction, multiplication and division; and/or calculating ratios, rates and percentages.• Skill in reading technical instructions, procedures, manuals and charts to solve practical problems; composing routine reports and specialized reports, forms and business letters with proper format; and employing compound sentences using normal grammar and word form.• Ability to perform professional-level work requiring the application of principles and practices in a wide range of administrative, technical or managerial methods in the solution of administrative or technical problems; or the coordination of entry-level managerial work. • Ability to coordinate or determine time, place or sequence of operations or activities based on analysis of data or information; may implement and report on operations and activities.• Ability to perform work involving the application of principles of logical thinking to diagnose or define problems, collect data and solve abstract problems with widespread unit or organizational impact.• Ability to counsel employees; instruct/train others through explanation, demonstration and supervised practice; or make recommendations based on technical expertise.• Ability to perform duties requiring continuous, close attention for accurate results or frequent exposure to unusual pressures.

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  Application Manager

  Dorchester County Government

  Oct 1996 - Present

  Assign work requests for the Information Technology department. Responsible for ensuring workloads are distributed based on geographic location, technician availability, and knowledge. In addition, this position helps manage Information Technology assets and replacement equipment purchases. The position is required to perform basic troubleshooting steps and provide tier 1 end user support. • Create and assign tickets within the Information Technology ticket system. • Re-assign tickets based on technician availability.• Report to management on overall ticket status and work to resolve any work flow concerns.• Receive and asset equipment purchases.• Maintains County Kiosk application. • Sets up and maintains user profile with security levels for County Financial Application.• Assists with the assessment the data processing needs of assigned departments; may recommend new systems or system modifications to enhance effectiveness and efficiency of operations.• Assists in coordinating department activities and functions with those of other County divisions, departments and outside agencies as appropriate. • Assist users with computer hardware/software problems, including printers, tablets, and mobile devices; provides hardware/software quotes to users. • Provides professional and effective customer service and user support, both during and after regular working hours.• Receives and responds to employee inquiries, concerns and complaints regarding areas of responsibility.• Performs general administrative/clerical work as required, including but not limited to preparing reports and correspondence, entering and retrieving computer data, copying and filing documents, answering the telephone, etc.• Attends department, committee and other meetings as necessary.• Attends training, meetings, workshops, conferences, etc., to enhance job knowledge and skills.

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  Summerville High School