Mandy Bennett Email & Phone Number

American Fork, Ut

Contract Technical Writer and Editor for Novell GroupWise project: Write and edit scripts for computer based training videos for Novell GroupWise, Windows 7 and Microsoft Office 2010. Research each assigned topic for instructional value, technical accuracy, and adherence to Novell and BrainStorm style guides. Project Manager for Microsoft Office 2010 project: Develop end user computer based training videos for Windows 7 and Microsoft Office 2010 including Word, Excel, Outlook, PowerPoint, SharePoint, Access, Project, Visio and OneNote. Manage a group of contract writers and editors for Microsoft Office project. Work with trainers and Subject Matter Experts to develop appropriate topic lists for each application. Work with writers and editors to prepare each video script for audio recording and video capture. Capture videos with Camtasia recording software.

South Jordan, Ut

Manage a team of communications specialists. Draft and distribute compliance-approved and audience appropriate communications to branch and non-branch operational departments firmwide. Work closely with internal clients to ensure accuracy and timeliness. Document policy and procedure changes in the online manual in HTML format using Dreamweaver. Create training and participant materials based on policy and procedure changes. Review team member’s communications and manual updates for quality and format standards.

Series 7 and Series 66 licensed. Made face-to-face and telephone contacts with new and existing prospects. Developed and maintained relationships with prospects and clients. Completed all necessary paper and computer work to open new accounts, transfer assets, and place trades.

Taylorsville, Ut

Team lead for a team of 15 eligibility specialists. Performed comprehensive edits on casework and client phone calls. Determined training needs for the team based on edits and upcoming policy and procedure changes. Provided all team training during staff meetings. Acted as supervisor in supervisor’s absence. Worked with the supervisor to review and address employee performance.

Masters, Business Administration

Ba, Social Work