Mandy Block Email & Phone Number

I provide a deep knowledge of Credit Union and bank lending department rules and regulations. Work under minimal supervision, prepare consumer related loan documents and review contracts for accuracy and completeness. Upload and fund completed loans. Quality control of consumer loans originated. Responsible for all post-closing activities related to consumer loans including perfection of security interests. Ability to interpret data and recognize as well as solve exceptions. Ability to perform more than one task simultaneously within deadlines. Enter information on VISA database platform about VISA Loan documentation as approved and created new VISA accounts. Interact with members and staff to receive, send and coordinate VISA correspondence and documents. Monitor documents and papers required for e-signature loans and assured documents returned from members within given timeframe. Process force placed insurance premium payments and refunds related to collateral protection insurance. Research and solve problems relating to such payments and refunds. Research and resolve insurance related issues from collateral protection reports received from Special Accounts, working directly with Allied Solutions in all aspects of collateral protection insurance.

Bloomington, Mn

Managed my projects by identifying areas of opportunity and devised strategies to keep up with industry trends while maintaining effective communication to enforce industry standards. Met customer’s expectations by catering to perceived needs and implementing my proficient sales acumen using my ability to plan, execute, resolve project issues, work with minimal to no supervision with timely completion. Conducted task-based efficiency through observation and anticipation of needs. Educated and promoted brand growth by explaining concepts in a clear manner to clients. Presented discussion and feedback to help analyze, persuade, and bring multiple sales to completion with effectiveness and client retention.

Demonstrated and practiced safe work procedures to ensure accident-free environment. Presented quick thinking skills, customer adaptability, calmly delivered quality despite pressure, and fostered a cordial atmosphere on a daily basis. Implemented promotional campaigns while sustaining quality in service and product. Proven strong coaching, influencing, and communication while developing and implementing enhanced training techniques successfully applied to 40 + new employees.

Supported my team by organizing sales processes and facilitation of on-the-job training. Consistently increased volume through additional product purchases. Excellent self-motivation and goal setting evidenced through extremely loyal clientele and high referral rate using exceptional communication skills with facilitated discussions. Coordinated entertainment/promotional events; National Artists, Gifts with Purchase, and Gala.

Conducted on-site presentations of products including complete makeovers to illustrate product effectiveness. Excellent marketing skills using a number of communication channels to maintain customer relationships and build new ones. Possessed the competitive drive and entrepreneurial confidence to succeed in commission-based environments. Monitored industry trends pertaining to client's business interest and utilized the knowledge in succeeding projects.

Hired, trained, supervised, motivated, and evaluated employees. Controlled monetary transactions, nightly balancing, and bank deposits. Experienced in creating and executing plans to drive employee behavior change. Achieved audience and sales targets, over saw work schedules, and administered payroll.