Sr. Implementation Specialist
Current- Complete customer implementations through the complete life-cycle of a customer onboarding
- Establish, maintain, and increase client satisfaction through professional, courteous, and caring service
- Document, track, and monitor customer needs
- Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems
- Collaborate with sales, account management and technology teams to configure a customer
- Meet with customers on-site or remote, dependent on schedule and customer location