Mandy Bow Email & Phone Number

•Complete customer implementations through the complete life-cycle of a customer onboarding•Establish, maintain, and increase client satisfaction through professional, courteous, and caring service•Document, track, and monitor customer needs•Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems•Collaborate with sales, account management and technology teams to configure a customer•Meet with customers on-site or remote, dependent on schedule and customer location•Coordinate customer acceptance testing with customer•Train schedulers in using the product•Leverage Customer Relationship Management (CRM) software and issue tracking system of each case.•Manage email inbox as customer requests and inquiries are received. Ensure timely response to email messages•Partner with Product Manager to resolve issues that require coding•Run and prepare detailed data focused presentation•Complete testing for new Developments in the product

*This career switch occurred via an acquisition in Dec 2022*•Complete customer implementations through the complete life-cycle of a customer onboarding•Establish, maintain, and increase client satisfaction through professional, courteous, and caring service•Document, track, and monitor customer needs•Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems•Collaborate with sales, account management and technology teams to configure a customer•Meet with customers on-site or remote, dependent on schedule and customer location•Coordinate customer acceptance testing with customer•Train schedulers in using the product•Leverage Customer Relationship Management (CRM) software and issue tracking system of each case.•Manage email inbox as customer requests and inquiries are received. Ensure timely response to email messages•Partner with Product Manager to resolve issues that require coding•Run and prepare detailed data focused presentation•Complete testing for new Developments in the product

•Complete customer implementations through the complete life-cycle of a customer onboarding•Establish, maintain, and increase client satisfaction through professional, courteous, and caring service•Document, track, and monitor customer needs and Opargo delivery•Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems•Collaborate with sales, account management and technology teams to configure a customer•Meet with customers on-site or remote, dependent on schedule and customer location•Coordinate customer acceptance testing with customer•Train schedulers in using Opargo•Leverage Customer Relationship Management (CRM) software and issue tracking system of each case.•Manage email inbox as customer requests and inquiries are received. Ensure timely response to email messages•Partner with Product Manager to resolve issues that require coding•Complete testing for new Developments in the Opargo product

• Assisted in maintaining an operating environment that assures effective, efficient, safe operation of the clinic.• Assure that patients receive excellent customer service• Provide daily leadership, direction and supervision with hands on support to the clinical and non-clinical staff• Established and maintained a positive working relationship with the providers• Monitored Phreesia as well as the intake and checkout process to ensure optimal patient flow• Work with the schedulers to ensure that patients are scheduled in a timelymanner, all appropriate patient and insurance information is captured• Respond to and handled patient complaints • Recruit, hire and coordinate the training of new staff members• Managed time cards and coordinate staff’s schedules, approve time off and created coverage schedules • Perform annual employee reviews and provide constructive feedback on their performance to help them meet professional goals• Schedule and conduct quarterly meetings with staff to inform of any/all changes and to resolve issues which affect operating effectiveness• Assisted in creating and maintaining schedule templates for 22 providers and 6 locations• Assisted with the onboarding of multiple providers• Assisted with the opening of 4 new clinic locations • OSHA compliance officer• Contributes to short and long-term organizational planning and strategy as a member of themanagement team

• Served as the primary point of contact between Greenway and the clinic for any system support request, upgrades or outages• Developed workflows for attestation of Meaningful Use Stage 1, 2 and PQRS for 22 providers • Created training materials and user support documents as needed• Collaborated on the implementation of Phreesia and Opargo• Provided support and assistance to users and ongoing education and training when needed • Assisted in creating and maintaining schedule templates for 22 providers• Assisted in creating provider’s clinical note templates

• Assist Physician and Physical Assistant with patient care• Record, manage, and update patient information and medical histories• Prepare patients for x-rays and injections• Consult patient with medications, procedures, and home exercise plans• Schedule Epidural Steroid Injections and Ultrasounds Injections• Initiated and followed through on prior authorizations and medication refills• Answer and respond to emergent and non-emergent calls• Keep exam rooms stocked/set up• Was selected as a Super User for the new EMR system and assisted with implantation