Mandy Brook Email & Phone Number

Exeter, United Kingdom

To assist the Commercial and Operations Director in all aspects of commercial activity and for day to day operational details.Managing pricing and price lists, reviewing margins and contributions, data management and building reports and dashboards as required.

Andover

To provide analytical support to TwiningsOvo freight purchasing across Tea Supply Chain, International Markets and Inter-Company markets from all sites and supplier locations including budgeting and cost models. To support ABF freight analysis and projects.- Compile data reports on costs and service levels from freight suppliers- Compile annual freight cost budget and quarterly forecasts - Manage freight reconciliation and accruals on a periodic basis- Manage all marine Insurance claims for global movements- Work with supplier to introduce an air freight calculator for freight rates- Developed a process with supplier and introduce a log on a shared network to help track issues on a global basis- Implementation process for Freight Management within SAP- Documentation design for SAP within logistics / freight management- Develop freight matrix for self billing model within SAP- Data migration & verification for freight management

Torquay, United Kingdom

•To manage & oversee all aspects of product delivery and customer service, including forecasting and stock availability, order processing, credit control, export documentation and invoicing.•To manage and oversee the maintenance of all business records and information, including customer and account databases, new customer administration, pricing and product databases. •To recruit, train and supervise the duties & day to day activities of one or more International Administrator’s•To maintain a high level of knowledge of the SAP operating system, to train and guide other International team members in it’s utilisation, and to ensure that all aspects of the SAP system pertaining to International are completed in an accurate & timely fashion •To manage the production of key customer service reports, including forecasts, ensuring their timely and accurate circulation •To directly manage all customer service and administrative aspects of prominent markets•To liaise with Finance, Operations, and other company departments as necessary to ensure appropriate information exchange and enabling the smooth running of the International business, with specific reference to production and stock availability, credit limits, trading terms and cash collection. •Manage external relationships, including Production, transportation, freight forwarding and courier contacts, and key customer contacts •Customs Checks & CAP Claims•Super User for SAP (ECC)Achievements:•Breaking into the Turkish market with our products after a year of constant requests in order to meet with the regulations required for our products to be present within the market. Resulting in over 23,000 cases ordered / £200,000 worth of sales within the first 6 months of operation.•After 2 years on trying to break into the notoriously difficult market of Japan, I finally got Shloer listed with a distributor and successfully exported products out to Japan.

Torquay, United Kingdom

• Creating a yearly price book for each account manager which holds all customer pricing for all products, including any price changes or promotions to take place within the year. In addition recording any Advertising & Promotional support funds which would accrue against cases purchased.• Forecasting for all products and markets for the international department.• CAP Claims – completing all necessary requirements in order to claim any sugar rebates in relation to our exports.• Super User for SAP (ECC)• Order processing - entering on orders, checking stock levels, scheduling despatch.• Maintaining correct pricing within Exportmaster• Completing and supporting export documentation required, such as Certificates of Origin, Health Certificates, Letters of Credit, Certificates of free Sale.• Arranging transportation and logistics for all international markets covered, inc. Canada, Europe, and Far East.• New customer research for markets that the International Sales Team would be looking in to obtaining a distributor.• Invoicing all customers for orders despatched

Torquay, United Kingdom

• Order processing - entering on orders, checking stock levels, scheduling despatch.• Maintaining correct pricing within Exportmaster• Completing and supporting export documentation required, such as Certificates of Origin, Health Certificates, Letters of Credit, Certificates of free Sale.• Arranging transportation and logistics for all international markets covered, inc. Canada, Europe, and Far East.• New customer research for markets that the International Sales Team would be looking in to obtaining a distributor.• Invoicing all customers for orders despatched

(Acit), Advanced Certificate In International Trade

I completed the ACIT from distance learning which covered the following subjects; • International Marketing – (completed with credit.

Bsc (Hons), Psychology & Criminolgy

Additional modules also completed in Philosophy which included the following moduesl; Introduction to Philosophy, Greek Philosophy.