Mandy Bryant Email and Phone Number

Primary responsibilities include ensuring nDivision Autonomic Managed Services solutions deliver tangible value to our largest clients. I hold a major account portfolio which includes 8 high profile customers, and I am personally responsible for delivering quantifiable business value to each of my clients as well as: driving account growth, providing operational oversight, and defining processes and standard operation procedures for operations and service delivery groups. I am involved in all aspects of delivery and transition closure. I closely monitor and actively manage every aspect of my clients work and projects and make sure my peers working on each project are on task and on time with delivery. I work closely with customer executives to define roadmaps and liaise internally with our delivery teams and deliver outstanding services. My main goal each day is to be a customer advocate, discussing and escalating any issues to ensure customer satisfaction to enhance the opportunities for each of my clients.

Scheduling Vice Presidents calendar. Managing the day-to-day operations of the office. Organizing and maintaining files and records. Welcoming guests and customers by greeting them, in person or on the telephone, answering or directing inquiries. Preparing expense reports for all of operations team and processes them. Collecting/analyzing data quarterly, monthly, and weekly to compile different reports. Securing information by completing data base backups. Processing and coding all bills for operations department. Maintaining log of all operations certifications. Auditing paperwork compile and process bonuses for all Operations field personnel. Compiling and condensing technical and statistical data for reports and records. Regularly perform compliance reviews of processors work identifying key areas for quality improvement for optimal success also providing constant feedback. Perform proactive reviews of process and procedure identifying key areas requiring improvement and implementing solutions for optimal account and billing success. Manage workflow and prioritized tasks to ensure top productivity and work around solutions. Recommend innovative approaches, policies and procedures to continually improved efficiency of the department and processes. Answer the daily multi-phone line system for a high-volume system. Assist with monitoring and approval of Field Processing orders. Assist with providing coaching, learning and growing to new hires. Provide coding, posting, and processing of payments. I regularly inventory office & field supplies monthly and order the appropriate materials for the Operations team. Assist with office outings/ event planning, such as: Monthly lunches for 50 men. Quarterly Awards; Quarterly Outings for Office & Operations. I daily multi-tasked and performed duties with speed, accuracy and without supervision, and assist and solve complex needs with successful solutions and listening skills.

Medical Assistant/ Office Administration for Dr James Mahoney