Offering consultations with patients and families, works with referents to provide information about Caron, and recommends other resources and referrals.

As part of my job duties, I oversee 13 direct reports, including 10 Behavioral Health Technician (BHT) Administrators and 3 Mental Health Technicians. My responsibilities include assessing training needs, conducting performance evaluations, managing the BHT budget, and overseeing expenses and overtime. Also, I strategically delegate special projects, drive process improvements, and coordinate patient movement and programming across the Wernersville campus. Additionally, I facilitate family engagement during the admissions process, lead tours of clinical programs, and provide campus tours for professional referents.Key highlights from my time in this role involved:Represented treatment services leadership on various committees.Delegated projects and committee tasks, and updated policies and procedures for BHT Administrators, aligning with their strengths and growth trajectories.Collaborated with the interdisciplinary team on patient interventions and led crisis management efforts.Advocated for the reclassification of Counselor Assistants to Behavioral Health Technicians, aligning titles with responsibilities.Demonstrated success and achievement through multiple promotions to roles with increased influence and accountability.

Here, I played a crucial role in supporting the Senior Vice President to ensure balanced management of BHT Administrators and their staff. Moreover, I assisted in scheduling, organizing, and coordinating clinical programming with supervisors and Directors. In addition to the above, I facilitated the integration of multiple disciplines involved in patient care while fostering staff development to enhance their roles within the clinical team.Following are my key contributions to the role:Strengthened the workforce by innovating a cross-training process for all Behavioral Health staff.Introduced the first career development and growth plan for Behavioral Health Technicians to progress towards becoming therapists.Oversaw units including the Older Adult Program, Women’s Phase I, Women’s Phase II, Relapse Women, and Young Adult & Teen Female Services.

During my time here, I effectively managed an 8-person team, overseeing staff supervision and milieu management while addressing the clinical needs of patients and customer service needs of families and referents. Other duties of mine were, coordinating with transportation and clinical staff to ensure timely attendance at treatment components, medical appointments, off-campus recreation, and 12-Step meetings.An excerpt from the tenure includes the following highlights:Assumed a hands-on role in patient care, collaborating with directors and staff on interventions and leading crisis management.Managed grievances and incident reports, ensuring thorough documentation.Conducted tours for family members to showcase the organization’s clinical programs.

In this role, I managed admissions, transfers, and discharges of patients, ensuring their safety and security throughout their stay. As the primary contact for families during admissions, I conducted orientations and facility tours. Lastly, I performed luggage checks to identify and confiscate prohibited items, ensuring a secure environment for all patients.During the tenure, I proved myself successful in:Accompanying patients to off-site activities such as 12-step meetings, medical appointments, and recreational activities, and supervised on-campus activities including meals. Conducted searches of individuals and property upon return from outside activities.Monitoring and assessing a range of behavioral issues including eating disorders, psychiatric disorders, and aggressive or self-injurious behaviors. Provided support to the clinical team, Detox unit, and admissions department, and documented behaviors in electronic medical records.Coordinating and conducting lectures on chemical dependency, 12-step philosophy, and life skills.