Mandy Chan Email & Phone Number

Singapore

Singapore

• Direct and lead the overall function of Sales to maximise performance through total revenue generation
• Work closely with Director of Marketing and Director of Revenue to ensure cohesiveness of overall Commercial plans and development of budget
• Builds, motivates, and leads an effective team that delivers results
• Key achievements– uplift in revenue for MICE segment through volume and ADR- acting Commercial leader of hotel in 2018 and 2019 working closely with EXCOM team, IHG Commercial team and Owners representative- Effective.

Sydney, Australia

• Direct and lead the overall function of Commercial Sales and Meeting & Events teams to maximise performance,
• Key achievements- uplift in ADR for Corporate segments- increase in MICE Conversion- successfully transitioned Meetings & Events Manger to Director of Meetings & Events and coached Business Development Manager for role.

• Direct Commercial Sales team to manage account base (Corporate, Travel Management Companies, Wholesale, Entertainment, Government and luxury programs) to maximise performance
• Development of sales strategies and action plans for the Commercial Sales team
• Coaching and mentoring of the sales team through the development of personal development plans to either improve in their current role or set them up for next role
• Key achievements- Acting leader of Corporate sales team working closely with key stakeholders to achieve 6.8% growth in ADR for Corporate segment in 2015 - Successfully transitioned 2 Business Development Executives to.

• Total account management (predominantly for, but not limited to Rooms, Catering & Banquet and Food & Beverage revenue centres)
• Assisted with personal development of executive and coordinators in the team
• Key achievement- highest room nights secured from new accounts for year of 2011 and 2012; highest room revenue for corporate meetings for year of 2010 and highest ADR growth for year of 2011

• Responsible for negotiation and conversion of domestic residential enquiries from Professional Conference Organizers
• Acquisition, Development & Retention of MICE accounts including Professional Conference Organizers
• Development of MICE Sales Platform to allow for strategic management for this portfolio
• Supervision of 3 colleagues in negotiation and conversion of domestic residential and non-residential enquiriesKey achievement- increase in conversion rate from 17% to 22% for 2008

• Acquisition, Development and Retention of accounts
• Key achievements- highest growth in both room nights and average room rate for assigned portfolio in 2005- transition from old to new sales and catering systems and ensuring system integrity- awarded “Employee of the.

• Acquisition, Development and Retention of accounts
• Develop accounts with special interest i.e. The Esplanade and The Singapore Sports Council which are responsible for events like “Huayi Festival 2002”, “Yonex Sunrise Singapore Open 2002 & 2003”, “Standard Chartered.

• Liaising of Catering & Banquet, Food & Beverage and rooming details for confirmed corporate, convention & conference events between the Hotel and the Professional Conference organizers or Housing agents
• Selected to undertake supervisory position in leading the team in July 2001

Diploma, Hospitality Management

Graduated as top student in Hospitality Management

Gce 'O' Level