Mandy Cooper Email & Phone Number

Australia

Australia

Schenck Process Australia

• Interpreting customer requirements via various means of contact.
• Interpreting mechanical engineering drawings.
• Arranging shipment of customer’s overseas goods, ensuring all relevant documentation is prepared and available for authorities.
• Responsible for maintaining margins in sales region. This covers International customers, and those in Western Ausralia and South Australia.
• Responsibility for the total purchasing function for customer service representratives as it relates to spare parts (request for quote, vendor management, customer quotation, expediting, BOM)
• Developing strong relationships with clients to deliver exemplary customer service

Ashford Kent UK

• Promoted from a Telesales position through to a junior management role, and then to the position of Customer Service Manager.
• Managing a team of 40 staff including; recruitment, performance monitoring and developmental reviews, coaching, disciplinary issues and mentoring,
• Assisting the Accounts Manager with the retention of national accounts worth in excess of $800M p/a
• Daily supervision of workloads and allocating workloads to supervisors and team members
• Liaising with corporate clients over service issues, by e-mail and telephone.
• Chairing management meetings

Folkestone UK

• Investing significant financial and personal resources to grow the business
• Cash handling and book-keeping.
• Stock purchasing and rotation
• Maintaining health & safety standards and adhering to the relevant legislation
• Front of house duties and customer service
• Increasing the profitability of the business by 200% in 2 years by undertaking market research, competitors analysis and customer surveys, and acting on findings

Kent UK

• Awarded promotion from catering assistant through Supervisor to the role of Food Service Manager
• Business Planning, Budgetary control, Bookkeeping and cash handling.
• Managing a small team including; recruiting, performance monitoring and developmental reviews, coaching, disciplinary issues and mentoring,
• Event and Function organisation, including catering and staffing.
• Increasing overall sales by 20% and hospitality turnover by 200% within first 8 months in the Food Service Manager role