Mandy Cooper Email & Phone Number

Australia

Australia

Schenck Process Australia

• Interpreting customer requirements via various means of contact.• Interpreting mechanical engineering drawings.• Arranging shipment of customer’s overseas goods, ensuring all relevant documentation is prepared and available for authorities.• Responsible for maintaining margins in sales region. This covers International customers, and those in Western Ausralia and South Australia.• Responsibility for the total purchasing function for customer service representratives as it relates to spare parts (request for quote, vendor management, customer quotation, expediting, BOM) • Developing strong relationships with clients to deliver exemplary customer service • Actively seeking opportunities for new spare parts and service work through frequent client contact • Developing close partnerships with clients in order to gain repeat business and expand existing business • Working with Service & Spares to develop new ways to acquire new business • Liaising with the customer to identify commercial opportunities in the area of Service & Spares • Responding to and acting upon urgent site issues • Attending client meetings and seminars when required

Ashford Kent Uk

• Promoted from a Telesales position through to a junior management role, and then to the position of Customer Service Manager. • Managing a team of 40 staff including; recruitment, performance monitoring and developmental reviews, coaching, disciplinary issues and mentoring,• Assisting the Accounts Manager with the retention of national accounts worth in excess of $800M p/a• Daily supervision of workloads and allocating workloads to supervisors and team members• Liaising with corporate clients over service issues, by e-mail and telephone.• Chairing management meetings• Developing new systems and processes to be used company wide.

Folkestone Uk

• Investing significant financial and personal resources to grow the business• Cash handling and book-keeping.• Stock purchasing and rotation• Maintaining health & safety standards and adhering to the relevant legislation• Front of house duties and customer service• Increasing the profitability of the business by 200% in 2 years by undertaking market research, competitors analysis and customer surveys, and acting on findings

Kent Uk

• Awarded promotion from catering assistant through Supervisor to the role of Food Service Manager• Business Planning, Budgetary control, Bookkeeping and cash handling.• Managing a small team including; recruiting, performance monitoring and developmental reviews, coaching, disciplinary issues and mentoring,• Event and Function organisation, including catering and staffing.• Increasing overall sales by 20% and hospitality turnover by 200% within first 8 months in the Food Service Manager role