Mandy Cox Email & Phone Number

New Orleans, La, Us

Birmingham, Al, Us

United States

•Spearheaded strategic business consultations with franchisees, analyzing financial metrics to identify priorities for enhanced profitability resolving a full range of operational problems recurring to unprecedented. •Developed actionable plans with measurable goals utilizing proven methods, principles, and coach initiatives to advise and resolve moderately complex problems ensuring accountability and consistent execution through coaching and follow-up support.•Provided constructive input to address franchise system issues at the corporate level, facilitating continuous improvement as workforce shaping/reduction-in-force, special placement programs, and recruitment methods.•Orchestrated franchisee participation in corporate events, training, and data reporting, promoting a culture of self-actualization and professional development maintaining full visibility over all personnel actions from cradle to grave, and provide advice and assistance in all stages of the recruitment process.•Supported 165 Franchise owners on weekly support calls. Tracked membership growth, attrition, and overall revenues. Held franchisees accountable to goals. •Hosted Discovery Calls for prospective Franchisees.•Cultivates potential leads using CRM tools, conducts buyer interviews, qualifying candidates, and initiates franchise agreements execution. Conducts live, interactive Discovery Day Webinars to encourage leads to become franchisees. •Supports new buyers before and after franchise purchases. Plans and conducts in-store grand re-opening. •Supported new resale buyers before and after franchise purchase.•Guided franchisees owners on contractual agreements, sales expectations, marketing guidelines and branding. •Trained Franchisees on Point-of-Sale system, an all-in-one business management SaaS based product. •Mentored franchisees during grand openings, consistently achieving sales, marketing and revenue goals that surpassed corporate standards.

Birmingham, Alabama Area

Implemented a seamless direct collection system for payments, ensuring financial stability and cash flow efficiency.• Maintained accurate and transparent resident ledgers to facilitate financial operations and promote trust among residents.• Exhibited expertise in collections management, successfully recovering past due fees and minimizing financial losses.• Coordinated general maintenance and inspections, ensuring compliance with safety standards for commercial and residential properties.• Planned and executed engaging resident functions, fostering a vibrant and closely-knit apartment community.

Birmingham, Alabama Area

• Delivered highly personalized client experiences by scheduling appointments and maintaining comprehensive customer records for a multimillion dollar cosmetics counter.• Demonstrated exceptional sales acumen and product knowledge, leading to increased customer satisfaction and loyalty.• Participated in regional training seminars to continually enhance product knowledge and sales presentation skills.• Achieved remarkable results in managing retail transactions, showcasing attention to detail and efficiency.• Exemplified a commitment to excellence, transforming satisfied customers into loyal brand advocates.

Leeds, Alabama

Designed and executed tailored fitness and wellness programs, delivering exceptional client satisfaction and measurable outcomes.• Supervised and mentored a team of fitness instructors and support personnel, fostering a culture of continual growth and goal attainment.• Managed and optimized cutting-edge fitness facilities, ensuring top-notch customer experiences and compliance.• Leveraged customer relationship management software to revolutionize sales, marketing, and customer service strategies.• Successfully prepared budgets, operational plans, and purchasing strategies to optimize resource allocation and financial standing.