Providing executive support to the Executive General Manager of Boral Clay & Concrete. Also supporting three other managers, plus administrative support to the national administration, finance, marketing and export departments.

Reporting to the Regional General Manager for Clay & Concrete Victoria, the position involved processing and actioning customer complaints, ensuring that resolutions were reached in a timely manner and, where possible, outcomes beneficial to all parties were attained.Also assisting the Logistics manager with various duties including price list maintenance, staff training etc.During this period, Oracle was introduced as the primary inventory/sales software for Boral Bricks, and additional duties involved testing and implementing its introduction into Victoria.

Duties of the Export Coordinator included processing of sales orders, arranging international sea/air freight, including customs documentation, insurance, pro forma and commercial invoices, banking and letters of credit, and liaising with freight forwarders, international customers and Boral production staff. The final four years was a combined role as Export Coordinator and Personal Assistant to the National General Manager and National Finance Manager of Boral Bricks (east coast).

Assisting customers in an inbound call centre, processing sales orders, delivery requests and answering enquiries. Also trained staff in Sydney for the newly created national call centre and customer complaints section.

Responsible for the supervision of a Selection Centre, assisting customers to select bricks for their new homes or landscaping requirements. Ensuring the smooth operation of the order, despatch, banking and delivery processes which, at that time, were conducted on a site by site basis. Maintaining the appearance of the display & samples yard. Involved with inventory control and assisted at stocktakes. Supervised and trained staff.