Mandy Emery Email & Phone Number

Greater Orlando

Orlando, Florida, United States

Strengthen new client relationships through exemplary service, consistent and effective communication, and identifying and outlining current and future client expectations and needs. Develop implementation project timelines to manage external and internal tasks to meet target launch dates.Train stakeholders on software and tools for: capture of benefits and plan design information, outlining of employee population(s), site and system testing, and use of benefit portal.Conduct weekly meetings with clients and internal colleagues to: track project development, review feedback, and identify and recommend solutions to prevent issues and project delays. Discuss and review materials to ensure client enrollment and plan expectations and compliance requirements are established prior to system launch.Upsell additional products and services to: alleviate client workload, facilitate process success, and strengthen company - client relationships.Prepare and distribute materials for seamless and successful transition from implementation to ongoing and renewal (Open Enrollment) service teams.

Orlando, Florida, United States

Deliver exemplary support, training, and troubleshooting assistance to clients and colleagues.Prepare and review audits and reports to ensure compliance with client and carrier expectations and services.Build and maintain relationships with brokers and clients across various industries. Utilize analytical, communication, and collaboration skills across cross-functional internal teams to troubleshoot and resolve benefits administration system issues.Develop and implement Standard Operating Procedures for client and internal teams to increase efficiency and enhance client service experience.Prepare information for annual, monthly, and quarterly client presentations.Lead broker, carrier, and client meetings related to: ongoing projects, escalation solutions, and development and distribution of client to employee communications.

Orlando, Florida Area

Collaborate with clients and vendors to resolve project and employee related issues.Manage payroll processing, file transmission, and weekly and monthly deliverables.Develop reports utilizing various data extraction tools to meet client plan rules.Lead projects to improve client-vendor relationship and meet IRS deadlines.Support client team ERR report preparation to meet government mandated guidelines. Coach and oversee training of Health and Welfare and Call Center Support colleagues.Lead projects and team specific training for Annual Enrollment and colleague development.Problem solve systematic issues by analyzing Alight’s proprietary system to determine functionality gaps.Provide root cause analysis of system, service, Alight-vendor file transmission issues.Provide international and intercultural competency training to improve client team relationships.

Perform prospective and current client data acquisition and verification while working directly with acting Business Development Manager and Financial Analysts involved with company CRMCreate and update data driven business and corporation portfolios in various databasesExecute analytic and background research into company holdings and executives utilizing CapitalIQ, Salesforce and external research and multinational financial information providersManage company research campaigns, both independently and with additional Researchers, to implement DCF company targeting for privately held and managed companies with an EBITDA of $5 million in revenue or greater

Maya Angelou Center For Health Equity

Assisted in grant writing, research, and qualitative data coordination to ensure information reliability for the Maya Angelou Center for Health Equity. Conducted literature reviews; utilized SPSS software to analyze and convert responses. Contacted participants to chronicle study participation and transcribe research interviews.

Organized volunteers for the Childress Klein YReaders programScheduled and sought out opportunities for Childress Klein Board of Managers to participate as volunteers with YReaders as either individuals or business groups Communicated with Childress Klein YMCA Board of Managers and staff concerning YReaders program to ensure their satisfaction with volunteer coordinating, recruiting and program organizationReviewed feedback from prior YReaders' volunteer experience to ensure for smooth volunteer orientation and YReaders transiitonsProvided feedback for Childress Klein Aquatics Director and Operations Director about successes and points of improvement for future YReaders summer programs upon ending of Summer 2013 programCollaborated with Operations Director concerning inventory, preparation and addition of reading materials for YReaders

Planned, organized and hosted various Study Abroad Events to increase student awareness and involvement in traditional and nontraditional study abroad programs.Facilitated discussions and relationship building between diverse student groups to share experiences, dispel apprehension, and encourage interest in global study opportunities. Incorporated personal experiences in Europe and Southeast Asia for use in future study abroad campaigns.

Mentored incoming student-athlete and non-athlete Freshmen in pilot "pre-freshmen" academic program for an NCAA Division I athletics institution to encourage academic resource use and camaraderie between both groups.Organized daily activities to familiarize students with the Wake Forest campus and peers after class sessions and during weekends.

Winston Salem, North Carolina

Observed research specimens during recorded testing trials for OB/GYN department. Converted written journals and printed data logs into electronic databases. Updated, review, and maintain electronic records via data entry for past and current projects.

Charlotte/Winston Salem, North Carolina Area

Performed administrative tasks to organize and maintain address books, email accounts and contact potential and current clients. Edited, embedded, and published client videos for use and contribution to company website.Assisted employer in brainstorming and implementing market expansion strategies.Contacted managers and individuals in regions of interest.Provided website maintenance, changes, and updates for company site for players and overall layout.

Acquire, test, and organize DNA samples for genotype analysis for Neurobiology/Anatomy lab.

Winston Salem, North Carolina

Quantified atherosclerosis presence in research specimens using Nikon Elements computer software and optical data in print and electronic form.Photographed, printed, and filed multiple slides for review using advanced microscope technology and techniques.Mapped, updated, and inputted data into MS Excel for calculation, review, and comparison across several research groups.Performed data entry and processing for individual subject-specific logs prior to submission to graduate research and principal investigators for review.

Master Of Arts (M.A.), Bioethics/Medical Ethics

Activities and Societies: ASBHSuccessful completion of graduate study focused on the dynamic connections between the philosophical.

Bachelor Of Arts (B.A.), History

Activities and Societies: Magnolia Scholars, Phi Mu Fraternity, WAKE TVSuccessful completion of undergraduate study focused on impact.