Mandy Flower Email & Phone Number

Been Working in the IT field for over 10 years, I am looking to expand and grow with my IT career! I am very proficient when it comes to communication, I started in Customer Service and worked my way to Technical Support, where I found a high level of satisfaction in repairing and fixing end-user's computer issues, I am professional, Punctual, and have a drive to expand my knowledge in the Technology Field.GED / Computers for Professionals Certificate / On-going A+ Certification.Hardware Maintenance: Managing and maintaining a variety of devices, such as barcode scanners, printers, handheld terminals, and desktop computers used for inventory management and shipping processes.User Support: Providing immediate technical support to warehouse staff, who rely on IT systems for order picking, inventory management, and shipping operations. This includes resolving issues with handheld devices, network problems, and software glitches.Cross-Departmental Work: Collaborating closely with operations, logistics, and management teams to ensure that IT solutions align with the warehouse’s overall goals and operational needs.Training and Education: Educating warehouse staff on new technologies or updates to existing systems, ensuring they are comfortable and efficient with the tools provided.Environmental Factors: Dealing with the physical challenges of a warehouse, such as dust, temperature fluctuations, and large spaces, which can affect hardware reliability.Hardware Management: Overseeing office hardware, such as desktops, laptops, printers, phones, and other peripherals, ensuring they are properly maintained, upgraded, and functional.Technical Support: Providing daily IT support to employees, assisting with software issues, hardware malfunctions, and connectivity problems. This often includes troubleshooting email issues, software installations, and printer problems.End-User Training: Educating staff on best practices for using office software and hardware, cybersecurity awareness, and new technology rollouts.Software Management: Installing, updating, and managing software applications used by the organization, including productivity tools (e.g., Microsoft Office, Google Workspace), communication platforms (e.g., Slack, Microsoft Teams), and industry-specific applications.Access Control: Managing user access to different systems and ensuring that only authorized personnel have access to sensitive information.Documentation: Maintaining accurate documentation of IT processes, system configurations, user guides, and incident reports.