Mandy Ford Email & Phone Number

Dorset, England, United Kingdom

Dorset, England, United Kingdom

Dorchester, England, United Kingdom

• Managing the Corporate Risk Management function within the Trust, encompassing Health & Safety, Local Security Management Specialist, Legal Services, Incident Reporting & Investigations, Coroner’s Investigations and.
• Developing the Trust’s Risk Management Strategy and associated policies/procedures to ensure management of integrated risk (both clinical and non-clinical) is implemented and that they align with the Board Assurance.
• Meeting with patients and their relatives and become a contact point for enquiries in relation to investigations.
• Reviewing and interpreting national guidance/ legislation relating to clinical quality and compliance.
• Supporting the Trust in the reporting requirements as part of the Quality Governance framework and the assessment processes for the Care Quality Commission (CQC).
• Providing advice on the internal governance processes to ensure the Trust maintains its CQC registration. This includes internal inspection and evidence of compliance.

Poole, England, United Kingdom

• Liaising with all Trust services to provide advice and guidance to staff at all levels within the Trust, on all aspects of the Trust's qualityassurance policies and requirements; and supporting relevant external.
• Undertaking Quality Assurance visits, based on the Care Quality Commission’s key lines of enquiries and the five domains, to identifyany shortfalls and support services to produce an action plan to address any issues.
• Develop appropriate templates and policies to ensure the Trust met it’s CQC registration requirements.
• Produce reports of findings and themes, and collate any good practice and actions to highlight where issues may arise and whatsupport was required to ensure that inspection levels were met.
• Develop a platform to be used by services to capture their assurance for each key line of enquiry to ensure that on CQC inspectionthat service would be able to attain good or outstanding status.
• Deliver training to services on the assurance process.

Exeter, England, United Kingdom

• Day to day line management of the activities of the Patient Advice and Complaints team, ensuring that post holders discharge their responsibilities effectively. Conduct annual appraisals, providing support, guidance.
• Work with clinical and managerial staff across all practices, localities and departments to ensure written complaints are responded to within the framework
• Work with the Chief Officer and Chair's outer office to ensure written enquiries are responded to within the framework and timescales
• Take responsibility for ensuring policies and procedures exist to support efficient and complaint handling of enquiries from the public and providing support, training and guidance to Trust staff, as appropriate.
• Act as facilitator in meetings between complainants and staff, supporting both parties in the achievement of a mutually satisfactory outcome, and where appropriate mediation.
• Support practices', localities and departments to identify key themes and trends in complaints and ensure these are addressed through the governance process and that actions are properly monitored.

Kings Norton, England, United Kingdom

• To develop, co-ordinate and monitor effective policies/procedures to handle complaints, comments and compliments across the directorate, in line with national guidance
• To deal with complaints from patients and relatives via various communication routes in a timely and courteous manner
• To ensure guidance and advice is available to patients and carers on how to comment or complain about services received from the Trust
• To work with or as the investigating officer to ensure that a thorough investigation is carried out, all issues adequately addressed and an action plan drawn up where necessary.
• To take proactive steps to encourage and assist in the resolution of complaints where appropriate
• To develop and write procedures regarding joint investigations with Partner organisations

Walsall, England, United Kingdom

• Co-ordinate all complaints, compliments, comments and suggestions for tPCT Services
• Facilitate complaints regarding independent contractors within Walsall.
• Ensure that national guidelines were met.
• Provide a first point of contact for members of the public.
• Ensure effective links with clinical governance and risk management, voluntary groups, patients advocacy groups and the PatientsAdvice and Liaison Service
• Provide training to all staff in relation to the complaints process.

Wolverhampton, England, United Kingdom

• Acknowledging complaints received both verbal and written
• Logging and recording those complaints on to the complaints database.
• Logging, recording and analysing complaints, compliments and suggestions on a quarterly basis and producing a report to go to TrustBoard
• Dealing with Losses and Special Payments. I.e. any losses incurred by staff or patients whilst in hospital or at work
• Ensuring, where applicable, any losses were claimed from the insurers
• Reporting any financial losses to the Director of Finance

Wolverhampton, England, United Kingdom

• Managing the purchase ledger
• Managing three staff members
• Agreeing and carrying out any necessary training for staff
• Paying travel expenses to NHS employees within the community
• Dealing with queries from staff, suppliers and managers
• Producing payments and ensuring payments balanced

Wolverhampton, England, United Kingdom

• Managing three staff members
• Agreeing and carrying out any necessary training for staff
• Paying travel expenses to NHS employees within the community
• Dealing with queries from staff, suppliers and managers
• Producing payments and ensuring payments balanced
• Creating a training package to explain finance procedures to non-finance staff to aid in the payment documentation process