Mandy Hampton Email & Phone Number

United States

Cincinnati, Ohio

Reduced average implementation timeline from 16 weeks to 10 weeks by establishing repeatable processes, including customer toolkits and engagement strategy developmentEstablished Halo platform customer success strategy and led the design of the Halo Customer Roadmap, clearly defining the customer onboarding and growth journey around highest-ROI functionalitySlashed average implementation consulting hours for small/mid customers from >20 to <5, generating more impact for less effort through adoption of lean-agile team practicesSupport solution architects directly translating hospital and health system requirements into technical and clinical solutions

Cincinnati, Ohio

Dramatically improved customer utilization of highest-ROI functionality in Halo to drive average YoY MRR increaseGrew average new customer active user percentage at 30-days-post-live from 48% to 91%Reduced 21-click workflow for 24+ hour scheduling to 3 clicks, facilitating hard savings of over $2.3M to-date for enterprise customers replacing legacy systems with HaloCatalyzed product development through systemic representation of Voice of Customer

Cincinnati, Oh

Develop ~8-10 formal proposals weekly ranging from $2M-$15M while providing strategic direction to guide the operational execution of global projects and long-term programs.Principal contact leading a cross-functional team through the proposal review process to ensure 100% accuracy and a comprehensive implementation plan against client deliverables. Implement the latest industry tactics and strategies to identify and apply efficiencies within the proposal development process for the business development team.

Greater Cincinnati Area

Responsible for life cycle management of 34 existing contracts in excess of $3MM in annual revenue and leading the implementation process for new ScribeAmerica clients within an assigned region across Ohio, Kentucky and Indiana. Within 1 year of my promotion, I’ve been directly responsible for 6 new contracts, across 7 new specialties with 15 new management positions and 60 new employees. Currently managing 32 direct reports, over 200 employees at all career levels ranging from entry level to junior project leads.Ensure timely and successful implementation of services according to client needs, focusing on long term employee retention in a rapidly expanding region with high client satisfaction and buy-in.Actively participate in the development of operational strategies and company wide best practices and then ensure their timely and successful implementation within one of ScribesAmerica’ fastest growing regions, providing excellent service to nationally renowned hospital and physician groups.

Greater Cincinnati Area

Experience in Top-of-License best practice consulting and healthcare revenue cycle optimization, with an increase of annual revenue of ~$224,000 per Outpatient site and 45% increase in RVU for Emergency Medicine sites.Collaborate with C-suite executives to establish program metrics and maintain long term results.Lead project team from engagement to execution, while managing day to day operations of established clients, while growing responsibility from 24 to 32 accounts.

Cincinnati Children'S Hospital Medical Center

Implemented new scribe contracts and expansions across 8 different departments, implementing our services as indispensable for over 100 unique providers at Cincinnati Children’s Hospital Medical Center.Generated ~$1MM in cost savings by reducing site-physician head count by 33% through growing the number of scribes from 4 to 38 in the Emergency Department.Leverage Health Record (EHR) technology to improve provider efficiency and patient satisfaction in acute and ambulatory health settings.

Cincinnati Children'S Hosptial Medical Center

Project and personnel manger responsible for ensuring site productivity through monitoring and assisting 25 physicians, 38 staff members and 420 shifts monthly.Hire, develop, and empower talent by creating over 300 copyrighted site-specific templates that have been distributed hospital wide and instituted as the system level gold standard.Collect, summarize, analyze and present monthly directors reports to ensure consistent quality standards and RVU metric tracking.

Cincinnati Children'S Hospital Medical Center

Drive revenue by ensuring efficiency and quickly assessing and servicing patients, doubling the number of patients seen per hour across the emergency department.Maximize patient satisfaction scores by improving physician, patient interaction, contributing to CCHMC’s rise to the number two pediatric emergency department in the nation.

West Chester, Ohio