Mandy Harper Email & Phone Number

Columbia, South Carolina, United States

Research accounts and generate sales leads.- Qualify leads, manage prospects, and maintain sales pipelines to acquire new business.- Evaluate customers' needs and build productive, long-lasting relationships.- Present and sell emergent technology products and services to current and potential customers.- Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.- Follow-up on new leads and referrals resulting from field activity.- Communicate new product and service opportunities, special developments, information, orfeedback gathered through field activity to appropriate company staff.Proficient in various internet platforms and learning management systems.Support instructors and students using web based programs:- Interact with customers via telephone and email to provide and process information in response to inquiries, concerns, and requests about products and services.- Gather customer's information and determine the issue by evaluating and analyzing the symptoms.- Identify and escalate priority issues per Client specifications.Design and Implement Onboarding Programs for Publishing Companies:- Customer outreach through telephone and email to program adopters to ensure the product is being utilized to its fullest potential.- Conduct training webinars for program adopters.- Customization and navigation assistance for program adopters.- Proactive customer support for problematic situations.Provide Customer Retention Programs that Emphasize Renewals.Conduct Market Development Through Class Testing, Focus Groups and Virtual Presentations.Offer Sales Coverage for Open Territories.- Strong inside sales knowledge with a proven ROI.