* Contacts payer(s) for preauthorization for services, communicates any denials/problems to Pediatric Administrator/DON/Therapy Manage * Responsible for monitoring authorization expirations, maintaining knowledge of status of authorizations, and updating Branch Managers, Supervising Nurse and/or Administrator. * Processes admission and/or discharges including updating software and coordinating with physician, client, and staff as appropriate. * Responsible for obtaining physician signatures on plans of care, supplemental orders, and/or authorization forms. Maintains an accrual log of outstanding orders. * Maintains knowledge of current payer/funding sources for all clients. * Understands and adheres to continuous quality improvement objectives. Participates in quality assurance and improvement activities as requested. * Maintains effective professional communication with physicians, staff, patients, clients and family members to coordinate care and problem resolution of disputes. * Immediately notifies Pediatric Administrator and/or Supervisor of any changes in patient condition as reported or as witnessed. * Prepares and submits accurate reports as requested. * Establishes and maintains rapport with case managers/therapists and field staff personnel; assists with audits as required. * Assists with referrals as necessary to ensure timely initiation of services.

Organized and implemented daily activity program to engage residents with cognitive issues.

utilized extensive knowledge of FHA and MHA guidelines to create new home opportunities for families.Analyzed and developed recommendations for hundreds of new home loans.Verified all loan modifications, ensuring streamlined loan process.Managed an extensive case load while independently maintaining a high level of quality in work.Audited all loan modifications for final approval based on specific guidelines.Customer Service/Sales Representative October 2004 to March 2011Country Wide Home Loans/Bank of America Home LoansApplied full understanding of FHA, VA, Conventional, Pay Option ARM, and Jumbo Loans to assist customers with questions while resolving the issue of their home loan.Trained and mentored dozens of new associates each month.Advised Team Leaders on daily stats, escalation calls, scheduling and supervisory tasks.Assisted in recognition and award process and other team strengthening programs.