Mandy Hopper Email & Phone Number

United Kingdom

Horsham, England, United Kingdom

Managing the People Change agenda following recent growth, to ensure that colleague systems & employment processes are optimised.

Redhill, England, United Kingdom

Provision of HR services to the 5 businesses within the Group. Standardising process, policy and leveraging technology to offer professional HR support across the Group.

Remote

Created simple job definition & grading guide plus policy on future changes. Drafted more concise job descriptions for company (165 employees). Completed job evaluation/grading & benchmarking of all salaries for the UK business. Advised on new structure of sales and marketing teams and general recommendations on future organization design as the business.

Reigate

Project management of a benefit modernization project. Closure of the DB pension scheme, managing the communications and consultation for this event, set up of a new Master Trust DC pension scheme, harmonization of benefits across 3 UK operating businesses, introduction of new benefits and introduction of flexible benefits platform.

Littlehampton & Croydon

Consultancy role to establish and communicate new HR model. Set up and manage a Shared Service team (team of 13) to provide; full life-cycle support & admin for managers, employee relations management and payroll processing. Implemented a ticketing system and customer feedback mechanism, SLAs, MI and service reviews and developed a model for worldwide.

Guildford, United Kingdom

Return to an old client as an interim, managing their HR Operations team of 24 based in UK, Kuala Lumpar and USA managing HR transactions, HR systems & MI and HR change projects. Created business case and gained approval for replacement HR system.

Gatwick

Looking for Interim HR Director roles in Surrey/Sussex region or Change Management projects. Now that family are grown would also consider going back to permanent work in a company that expects change so that my skills can add maximum value.

Southwater

Analysis of existing systems and production of business case to significantly improve functionality & team effectiveness. Plans submitted for re-organisation of existing HR team and some roles were changed during short contract. Plans set in place to reduce payroll errors and simplify payroll preparation along with changing some of the benefits..

Gatwick Airport

Responsible for People Change projects, Reward, Recruitment, HRIS & MI/Data.Won CIPD Best People Change Project 2016 for people aspects of the Security Transformation project. In-sourced Recruitment admin and security clearance to improved processing time and customer services and set up in-house recruitment team to save costs. Key role in project to close.

Gatwick

Scoping and managing HR change projects in this fast paced environment.

Strategic input including formulation and revision of business plans, reviewing operational processes and financial performance. Operational input including organisational change and general HR management. During 2014 several investment opportunities emerged and I assisted in the due diligence process (mainly staff contracts, people integration, share.

Redhill, United Kingdom

Project manager for 2 projects in a business wide change programme called “Rail Futures” plus provision of HR operational support to the functional Directors. I was the lead resource for the design and implementation phase of the support functions OD project, proposing the design for the new HR team and supporting Finance, Commercial, SHEQ and Procurement.

Haywards Heath

Recruited new HR team, managed HR operations and global HRBP team. Set up policy, process and tools for re-organisation of international fundraising and marketing teams, including managing redundancies. Cleared backlog of case management issues in Africa region. Set up small shared service team, evaluated all contractor contracts and established new.

Dover, UK

This project was originally expected to include system selection and implementation but was cut short due to budget delays. I completed the system selection phase, working on budgets, functional and technical specifications and chose Select HR as the preferred HRIS. I produced a detailed implementation project plan and identified data sources ready for.

Crawley

TUI Travel is a global travel business, operating in the UK as 4 main businesses with separate HR teams. The remit was to set up a UK HR Services team, serving initially 2 of the key businesses and then extending out to the rest of the UK based operations. Within 6 weeks a plan had been developed and approved including new role profiles, organisation.

Set up a new HR Shared Service team for general HR and recruitment, plus managed the implementation of the Agresso HR module from 2 legacy HR Systems.

Working on a project to implement a whole new HR infrastructure following the split from ebay. Implementing Workday ESS/MSS and reviewing and creating new Global policies and HR processes.

Project to streamline and improve effectiveness of HR & Payroll Shared Service.

Scope the HR Self Service Project and other associated HR system developments to enbale HR Transformation across all 198 countires. Align global HR policy to promote generic HR practices worldwide.

Project Manager for £84m change project, merging 6 companies onto one site and responsible for all people issues. Designed and implemented culture change programme aligning 6 different cultures to communicate the vision for the project and “one Thales”. Developed 6 phase plan for creation of 15 different shared services, ran workshops, advised on.

Senior advisor with a team of 5, dealing with day to day HR management for the engineering and support staff. Handling redundancy of 90 staff within a unionized site. Liaising with sales staff on bids, providing information and costings on potential TUPE transfers, recruitment of permanent staff and mentoring junior HR staff.

• HR management of 120 core staff and HR shared service for 2,200 contract staff, advisor to board of Directors. Dealt with recruitment, training & development, unions, tribunals, payroll data collection and all HR.
• Managed TUPE transfer of 1,132 workers in Unionised environment achieved in 45 days.
• Significantly reduced legal costs by £50k/yr by handling cases internally involving tribunals, personal injury claims, and appeals, grievances and general solicitor’s correspondence.
• Organisational change including Board roles, sales teams and head office functions. This involved greater role definition, redundancies, introducing a career structure, grading system and key competencies and.
• Gained buy-in to the introduction of a Flexible Benefits plan.

• Started up Recruitment Company to purchase Adept and increase operation.
• Set up HR function for UK and overseas staff and contractors including 16 staff from acquired Brussels office included production of company handbook, contracts etc.
• Increased business from £250k (Adept contracts) to £27m in three years.
• Set up new Internet SDSL lines with an International Kilostream circuit to Brussels routing voice and data over this improved communications and £50k saving over previous telecom provider.
• Creation and ongoing update revisions of company website
• HR due diligence prior to Brussels acquisition, handling of redundancies, relocations and review of compensation and benefits schemes and benchmarking against competitors.

Cipd, Hr

My chosen electives were:- People Management & Development, People Resourcing, Employment Law, Employee Relations and Health & Safety

Hnd, Management Consultancy

Work Study, Ergonomics, Unions, Statistics, Business Management, Reporting