Mandy Jones Email and Phone Number

Provide technical support to all Peoples Bank employees for their daily hardware and software needs, troubleshooting problems and advising on the appropriate action. Responsible for onboarding new employees and working help desk queue.

• Installed and configured computer hardware and software for over 750 workstations, laptops, tablets, and related peripheral systems and equipment.• Quickly learned new skills and applied them to daily duties, improving efficiency and productivity.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Displayed critical thinking skills, decisive judgment and ability to work with minimal supervision.

Tier 1 Windows System Administration. Maintaining, troubleshooting and improving 55 different small to medium size businesses through active monitoring and proactive maintenance of their IT infrastructure. Supporting the following: o Windows: AD, Hyper-V, Exchange, SQL, RDSo Firewalls: Watchguard, Sophos o Backups: Datto, BackupAssist, ShadowProtect o Citrix: XenAppo Remote Management tools: Labtech, Managed Workplace, Connectwise

Admin Coordinator, Senior (October 2013 - February 2014)Performed administrative assistant functions; maintained departmental files and correspondence, departmental POC for personnel document control.

Performed cash management, inventory control, payroll, data entry. Compiled reports and maintained department records.