Mandy Lim Email & Phone Number

Sengkang, Singapore

Outram, Singapore

• Attend to enquiries, review applications, coordinate and conduct intake interviews for YWCA House hostel applications
• Prepare and conduct admission, discharge and termination for the hostel accommodation
• Fulfil administrative duties pertaining to the hostel – rental payment, fines and outstanding payments
• Ensure residents follow hostel rules and regulation
• Stay overnight at the hostel at least 3 times a week to check in on the residents
• Hostel building maintenanceo Attend to power trips, faulty appliances or furnitureo Maintain security camera surveillance

Outram, Singapore

• Attend to enquiries and process applications for Meals-on-Wheels programme
• Coordination of meal orders with caterer and partnering social service agencies (SSA)o Process and send weekly meal packet orderso Liaise with caterer and partnering SSAs in the event of order changes, delay in.
• Fulfil administrative duties, plan weekly work schedule and supervise a team of seven drivers and attendantso Petty cash claims for staffo Plan weekly delivery route for each delivery teamso Arrange for backup driver.
• Maintenance of two goods van and two passenger vano Arrange vehicles for servicing, inspection, process road tax, insurance renewal and accident report if any
• Update and liaise with referring caseworker/social worker on changes in beneficiaries’ conditions or circumstanceso Pause, cancel or renew meal service in the event of hospitalisation, change of address, passing or.
• Organise and conduct outings, gatherings and festive celebrations for beneficiarieso Annual Lunar New Year celebration for us to 60 pax, bi-monthly outings and gathering for 10-30 pax for elderly and disabled.

Singapore, Singapore

• Information and Referral (I&R)o Shadowed and observed 3 I&R lead by social workerso Completed 2 process recordingso Completed 1 case studyo Learned assessment tools used by agency (Family and Adult Support Tool.
• Casework & Counselling o Took on 2 cases o Contacted and engaged client o Studied case file for transferred cases and intake assessment form for newly assigned caseso Had pre-session plans with supervisor (suggested.
• Community worko Helped out with the logistical tasks for outreach programme (AWWA’s Project Sunshine) prior to the event and the day itself on 18 September 2021.o Participated in planning of and community outreach.
• Attend developmental trainings (in-house)o Attended organisation-wide meeting sharing every weeko Attended workshops conducted by other social workers
• Professional Developmento Attended pre-session and post-session brief with supervisor before engaging clientso Individual supervision (minimum 10 hours) and group supervision (minimum 10 hours) with a total of 20.

Bachelor'S Degree, Social Work

Diploma Of Education, Counseling