To promote Paradigm Systems as an employer of choice and leveraging standardised processes and tools wherever possible during selection as well as during a coaching or mentoring session with existing employees. Using all appropriate sourcing and attraction channels to identify, attract and engage with the best possible candidates and drive direct sourcing. Deliver effective screening and selection tools, including assessments, interviews and appropriate psychometric testing. Administering psychometric tests online, allowing exposure to candidates from all job levels, from entry level staff to chief executives. Within psychometric tests; working with psychological constructs that have been found to be related to real-world outcomes, such as job performance, trainability and competence. In an employee selection setting, applying psychometric tests in order to provide the ultimate insight into a candidates potential, providing a meaningful and highly valid prediction of that candidate’s knowledge, skills, abilities and other characteristics of good job performance, e.g.: verbal, numerical and diagrammatical reasoning. Managing the end to end process, striving to deliver a quality candidate experience throughout the selection process. Providing feedback sessions on results of psychometric tests aimed at both manager and candidate/employee. Test results and feedback commentary used towards an effective strategy aimed at meeting the developmental needs of current employees, thus ensuring psychological well-being in role within their professional environment.Ensuring stakeholders are kept up-to-date with progress whilst acting as a key point of contact and escalation.

Occupational Psychology, Organisational Behaviour and Psychometric Testing

Working directly with vulnerable young offenders every day, motivating them to improve domestic and social skills as well as supporting them in the classroom, delivering offending behaviour programmes and supervising leisure activities. Advising, caring for and providing a stable environment conducive to effective learning and development of the young people. Demonstrating to the young people the value of education coupled with the ability to develop skills and change their behaviour, whilst encouraging them not to re-offend when released. Building mutual trust and respect with the young people so that they respond appropriately to information and guidance. Defining structures and boundaries for the young people so that they understand the behaviour expected of them, while managing concerns and expectations regarding their learning. Monitoring the behaviour of the young people to avoid incidents and improve standards of behaviour within their environment. Delivering key work sessions as part of the risk assessment management programme.

Managed the recruitment and induction process of new employees, served as first contact and assisted with the interview and contract negotiations whilst providing a mentoring and support role. Maintained employee files and the HR filing system including employee contracts, leave register, payroll and disciplinary records. Formulating and maintaining strong client relations alongside the ability to positively influence through written and face-to-face communication. Heading up IT training initiatives, delivering end user training to compliment client system transformations. Technologies trained include Microsoft Office 2007/2010, Windows Vista/7 and Microsoft Office SharePoint 2010. Developed all training materials relating to the aforementioned technologies, including end user guides.

Clinical Therapist – specialising in stress management, tackling organisational issues such as: conflict resolution, poor communication, low morale amongst employees, change management, anger, aggression and bullying, sexual harassment, absenteeism, and personality assessments. Also working as an independent therapist, incorporating various hypnotic, NLP and psychotherapeutic techniques in order to treat: Stress & Anxiety Relief, Panic Attacks, Phobias, PTSD, Self Esteem, Stop Smoking, Weight Loss, Allergies, Pain Relief, Sports Success, Goal Setting, Running workshops and training, etc

(2000 – 2003)Senior Learning and Development Officer, specialising in IT training delivery – responsible for training delivery and material design. Learning and development initiated through goals and objectives, making the link between content and learning aims. Ensuring high standard of training delivery; reflected in trainee evaluations, and letters from trainees pertaining to the high quality and relevance of the content and delivery of the course. Managing concerns and expectations through the social aspect of learning within a group. Ensuring business requirements are met via the creation of effective training solutions designed to enhance business culture and facilitate future vision. Providing learners with the incentive to learn as part of their own personal development and adopting a Strength-based development strategy used to strengthen learning by building on the learners’ strengths rather than overcoming weaknesses. Debriefing learners; a critical aspect of learning, ensuring that the learner is confident in applying what they have learnt. Empowering the learner through stimulating delivery style and providing links for further communication regarding content and e-learning as an ongoing- support tool. Designing training material in order to engage and inspire, thereby encouraging changes of behaviour and creating enthusiasm amongst learners for the content being imparted.

Operating within a start-up environment – specializing in training bespoke software application & training material. Design and implementation of a formal Induction programme and a source of on-going support and guidance for new employees where career path, professional development as well as job satisfaction was concerned. Motivating and supporting in the early stages, ensuring that the new starter feels competent and meeting their needs of wanting to perform well. Sharing the organisation’s vision and embedding values fundamental to its success. Incorporating Training Needs Analysis (TNA) where appropriate, and developing and delivering relevant programmes and courses with a proactive approach. Working closely with the Sales team with regards to potential training requirements where clients were concerned. Working closely with the design team in the development of the e-learning modules aimed at sales staff; ensuring learning content to be simple, responsive and adaptable. Creating regular feedback channels regarding the efficacy of training across different platforms.

Specializing in change management which was aimed at and included the entire hierarchical structure of a corporation, training delivery & training material. Establishing effective communication in the face of change within the different corporations and pre-empting negative thought patterns and low morale. Delivering training to large corporate clients throughout the Cape Peninsula region in South Africa. Striving to create and maintain above average client relations. Strong involvement with the employee mentoring programme whereby new recruits would shadow me as their mentor. Working within a team, collaborating with colleagues to ensure effective communication and training solutions in order to support and embed change within learning behaviours.