Analyzed documentation for accuracy while implementing compliancy within the IICRC standards. Worked with team members to ensure satisfaction and complete of projects from start to finish. Completed estimates and billing for water damage cleanup and restoration, as well as; fire, mold, trauma, contents cleaning, etc. Ensured billing was submitted in a timely manner while maintaining consistency within the insurance carrier standards. Followed up to ensure customer/carrier satisfaction. Completed collections of all invoices. Worked with third party vendors from vendor set up, scheduling, and ensured satisfaction from start to finish. Maintained proficiency within the ServiceMaster Restore brand.

My responsibilities included handling all daily scheduling, directing, and managing office team for allareas of the business. Training of any new office employees. Met with President/Owner, GeneralManager, Production Manager and Construction Manager to ensure all areas operating effectively and proficiently. Responsibilities also included accounts receivables/accounts payables, payroll, and human resources. Supervising office staff, assisting in field operations. Prepare estimates for water, fire(structure and contents), mold, biohazard, move outs, and restoration services. Analyzing photos, scopes, and claim information. Ensured all standards set by Servpro brand are implemented and met with efficiency, auditing of daily claims, and customer information. Ensured proper filing of claims. Handled general office administration which included answering phones, replying to emails, scheduling, filing, organization. Prepare estimates and complete billing for claims.Handled all financialsPrepared payrollCollected paymentsSupervised office and trained office staffSupported and trained field staffHandled direct administrative issues

Office Manager for a fire and water cleanup and restoration company. Here I would perform payroll both hourly and commission on a weekly basis for 10+ employees. Also, input both residential and commercial estimates, scopes, and other important documents into database. Acted as accounts receivables, answered phone lines, sent and retrieved faxes, emails, mail, proofed all finalpaperwork, accounting, etc. Experienced and very proficient in QuickBooks, Microsoft Excel, Word, Outlook, as well as Xactimate, XactContents and Xactanalysis.Handled general office administration, including estimating and billing claims in a timely manner.Greeted visitorsHandled all financialsPrepared payrollCollected paymentsSupervised office staffSupported and trained field staffHandled direct administrative issues

Duties included cleanup of fire, water, or mold damaged items. From structural materials to contents in the field or warehouse. Also included contents cleaning/restoration and detailed inventory upkeep for insurance, customer, and tracking purposes. Responsibilities also included answering phone lines, sending and retrieving fax, email, and mail. Scheduled appointments, produce residential and commercial estimates, acted as accounts receivables, accounting, payroll, etc.