Tuyền Nguyễn Email & Phone Number

Vietnam

- Develop and maintain a high level of product knowledge, features, technical aspects and stay up-to-date on industry trends to provide accurate information and assistance to customers.- Work independently and as part of a team in a fast-paced and dynamic environment.- Manage complaints, provide proper solutions and options within the time limits;

Ho Chi Minh City, Vietnam

- Perform transaction counter tasks, including cashier duties, processing orders, verification, and closing transactions.- Advise and introduce company information, company products, and business policies to customers.- Communicate politely, respectfully, and professionally with customers, listening to and addressing customer requests and complaints.

Vietnam

Ticketing specialist of Traveloka- Resolve customer cases related to flight ticketing, including rescheduling, corrections, changes, check-in problem.- Escalate problems to provider, engineering, finance and other related partners.- Define compensation for customers inconvenienced by airline issues.

Vietnam

- Answering customer queries about pricing, discounts, refund policies, invoice, etc - Issuing receipts, refunds or exchanges - Providing advice or recommendations base on customer needs- Maintaining a safe working environment by complying with procedures, rules and regulations