• Managed 300 + employees nationwide, owed HRIS, Payroll, employee benefits and wellness programs, recruiting, reconcile corporate cards, managed employee culture committee and all corporate events and parties, handled all employee disputes• Supported C-suite leadership through change in company ownership, assisted in reduction in 80% of workforce, partnered with leadership on strategic business decisions• Oversaw all workplace facilities and was point of contact with building management, assisted in the moving of our offices to a new city, managed all incoming mail and the forwards to our new location, kept office stocked with all office supplies and other kitchen and entertainment items, managed all vendor accounts and maintenance needs (i.e. Coke machine, micro-mart, water filtration systems)

• Managed the Quality Assurance team schedule, timecards, decided on hours for department by meeting with sales and call center team leadership to determine needs• Manage CEO’s Delta account and assisted in booking travel for all sales reps, executives, technicians• Managed all install technicians travel/housing for events, trainings, blitz’s and summer season, planned and ran end of year sales banquet, preseason training events, and end of year trip• Oversaw 3G to LTE Cell upgrade project, managed tech calendars and scheduled customers to ensure max productivity for blitz’s• Managed all communication and training materials, edited training videos and published on LMS, wrote and published all needed SOPS on company CSM• Worked with developers to improve employee facing website and app, created quality score metrics to improve the quality of customer installations

• Managed and ordered all tech supplies and swag by working with different companies and vendors, planned and ran all summer incentive programs • Implemented tech time card system and policies by working closely with companies general counsel, oversaw tech hours and payroll, researched all w2 employment laws in states we were working, worked closely with general counsel to edit employee agreements

• Managed vendor accounts and budgets, decreased budget by 20% in the first year overseeing account• Audited customer paperwork and supplied offices with all needed paperwork