Mandy Pierce Email and Phone Number

Lead staff cohesion and training, and coordinate developers and technical personnel. Manage and lead the maintenance and system updates of the host software system(Symitar). Direct system upgrades, assess value, and determine feasibility, and manage implementations. Provide strategic guidance on all aspects of host systems and development integration on the core and web development.•Drove evolution of Change Control Committee; maintained a go-forward basis, adapted processes and ensured solution enhancement and management. Results: Created a voice for staff and credit union members for Change Control issues, ensuring that every voice is heard and considered•Lead corporate change control process; facilitate 30 person committee, manage change requests and notifications, and drive successful implementations•Lead ongoing corporate Data Warehouse project

Developed collaborative vendor relationship, produced documentation and testing procedures, and developed a flawless Disaster Recovery process that withstands all tests and real scenarios for core systems recovery. Results: A Failover process which enables ongoing technological support and business continuance•Initiated plan to lead and manage programmer building web app for interest loan rates.Results: Assigned accountability and power to the users, increasing user satisfaction•Managed developers to enhance and customize loan origination system and new member application system. Focused on customization to meet unique business needs. Results: Achieved this enormous undertaking and beat anticipated timeline by 2 months. System remains in use.

Led development of large, complex database extraction (MCIF) for Marketing Research area to improve data analysis and problem solving. Innovated validation process and managed debugging and programming to build effective validation. Results: Finished MCIF under tight timeline, met all goals, and produced an efficient system complete with Best Practices processes; System remains in sustained use•Managed development of code to integrate with new vendor software (despite being told it could not be done). Utilized unique coding language and architected an efficient, effective teller capture process for document imaging. Results: Developed a sustainable, resilient system and achieved status as the first credit union in Colorado to implement this new technology. •Influenced and advised Executive leadership, and established cross-function collaborations. Defined IT requirements and developed plans for programming, testing and implementation•Earned reputation for delivering user-friendly applications, excellent client responsiveness, accurate reporting, and high level of professionalism across the organization