Mandy Pierce Email and Phone Number

•Monitor Enterprise Functions Technology Remediation Initiative shared mailbox for communications requiring attention, engage relevant parties and ensure high priority communications are distributed within 48 hours•Create and edit CIO-level, time sensitive communications regarding federally regulated information and tasks that are easy to consume and provide clarity; communications are distributed to thousands of Wells Fargo Technology employees. Responsible for over 100 communications in the past 7 months•Mentor and assist team members with writing effective communications•Attend team calls and intake meetings to ensure awareness of current and upcoming communication needs•Manage general updates and permissions for the EFT Remediation SharePoint site; manage the Communications Log and Communications Library, keeping detailed records of all communications received and all EFT Remediation communications sent•Facilitate the weekly EFT Remediation Open Forum conference call, hosting an average of 200 guests. Responsible for creating and publishing the agenda, coordinating guest speakers, and all other meeting logistics•Developed a reporting structure for the EFT Remediation Communications process, allowing the team to see average turnaround time for communications and ensuring SLA’s are being met•Volunteered to serve as the EFT Remediation representative for the EFT Team Member Experience Survey Engagement Workgroup; also volunteered to take the lead on the “disciplined communication routines“ theme for action planning

•Assisted Senior Marketing Channel Managers, who develop the go-to-market commercialization plan for ten channels of business, in communication to the sales team, brand partners, and other internal resource teams; served as the communication liaison between sales team and internal resource teams•Coordinated creation of point-of-sale materials with graphic designer; worked with procurement team on pricing, production and distribution to sales teams and customers•Managed the analytics reporting for seasonal marketing programs including participation rate in over 200 outlets and business impact•Managed approvals for sales teams’ requests to participate in five ongoing restaurant marketing programs; established and communicated reports back to Sales Operations on the success of the programs in the field•Served as a subject matter expert during a six-month implementation period for a new point-of-sale/graphics program created by Coca-Cola North AmericaoCreated training materials and launched online training for the field sales team across seven marketsoRepresented Coke Consolidated on the launch of the platformoEnd user quality assurance testing•Ran the content management system (CMS) for the field sales App, including creation of pages, editing content, and managing the annual update process of over 60,000 pages•Coordinated an internal launch party for Coke Orange Vanilla for call center employees, to educate them on the new product – procured promotional items and coordinated logistics for product sampling and event set up •Aided in event coordination of the Coca-Cola Suite for the 2018 Heritage Golf Tournament; served as the on-site host supporting customer and employee attendees

•Supported Senior Vice President of Marketing and Marketing Department Directors, including: providing calendar assistance and scheduling, organizing lunches and stewardship events, assisting with mailing and shipments, processing and submitting check requests/invoices, and ordering supplies•Coordination, tracking, and reporting of Coke Consolidated internal and external commercial sales incentive programs•Processed custom point-of-sale orders and requests for both field level customers and national retail partners•Produced and communicated the monthly Marketing Budget Report •Assisted in planning and executing the fall and spring company Sales Rally event held for up to 1000 employees•Served as the host for the Coca-Cola Suite at Charlotte Motor Speedway during multiple race events including The Coca-Cola 600 and NHRA Nationals

• Provided world class customer service, proactively engaging key personnel to address issues and opportunities related to product orders and deliveries; included active collaboration with internal functions, trade marketing personnel regarding product and promotional orders, credits/debits, allocations, logistics, invoices and customer reports• Reviewed customer orders daily and provided proactive resolution to issues regarding stock, delivery and pending transactions; independently evaluated orders and made decisions to protect the customer relationship and resolve issues and mistakes• Monitored promotional program performance and work plan objectives• Developed and reviewed promotion execution status reports for key customers• Assisted direct buying customers in placement of orders

• Served as a general project assistant to the Brand Planning Team of 6 senior leaders• Managed SharePoint Team and Project sites as a SharePoint Site Owner; managed calendars, scheduled meetings, and booked conference rooms• Coordinated team-related events and organized logistics such as catering orders and room set-up. Arranged travel plans and created and submitted expense reports through Concur• Served as a Team Leader for the 2015 Day of Caring and 2016 Operations Leadership Awards events• Supported the internal audit guidelines by performing internal business self-audits• Assisted with various projects using Microsoft Office Suite; completed training courses in Excel Formulas and Functions, Excel Data, Excel Pivot Tables, SharePoint Management and Security

GreeNest of Winston-Salem is a non-profit certified 501(c)(3) organization providing "nesting material" to individuals and families moving out of homelessness and into sustainable housing. As the Social Media Specialist, I help to spread the word about the organization and all it is doing for the community by managing the Twitter, Instagram, and occasionally Facebook accounts for GreeNest. Follow us on Twitter and Instagram: @greeNestWSFacebook: GreeNest of Winston-Salem

• Assist customers in locating items, utilize customer service skills• Recruit new consigners and set up with accounts• Responsible for opening and closing of store, scheduling and performing consignment appointments, and managing sales and cash register; run store during the absence of store owner• Donation liaison between store and local charities; help find local charities to donate items to and coordinate delivery / pick up

Worked in the Baby/Infant Clothes Shop and Food Pantry, interacting with clients and participating in various events/programs as needed.

Provide case management to ten at-risk high school students, monitoring their attendance, academics and behavior. Collaborate with the CIS Site Coordinators to schedule, plan, and organize events with the school and CIS, assist Site Coordinators with case management of the larger caseload, assist with individual and group counseling, help provide basic needs and resources, provide a positive one-on-one relationship with a caring adult for all CIS participants.

Provide exceptional customer service through seating and waiting tables, managing phone calls and take-out orders, keeping the restaurant clean, etc.