Mandy Pineiro Email & Phone Number

Greater New York City Area

Consistently lead the #1 region in the entire mobile wireless market, which resulted in gaining additionalterritory.Lead and assisted over 80 Staples, Inc. store personnel in maximizing positive results in the area of companychange and growth through ongoing, proactive, and effective communication.Fostered an environment of open and upward communication with all staff to insure positive employee morale,effective conflict resolution, and upward flow of creative ideas for the benefit of the company and its employees.

Lead the strongest Verizon Wireless, Inc. sales team in the New York Metro area that consistently stayed on top,which resulted in my merit of becoming one of the Top 3 Territory Managers in New York Metro area.Coached, mentored, trained a team of 50 on effective customer relationships to initiate and maximize sales.Ensured client retention by exceeding expectations with new and current customers.Field Team SupervisorResponsible for staff scheduling, payroll, incident reports, weekly meetings, audits, action plans, market reviewsand productivity tracking; and assisted Territory Manager by supporting the area during his absence.Managed associates towards performance improvement by utilizing RTS values and leadership traits.Device SpecialistProvided training and support to other associates and helped sales team with new gross adds and upgrades.Assisted Field Team Supervisor with monthly reports and schedule

Key HolderProtected company assets and assisted in store planning and scheduling of events and staff schedule.Assisted in daily functions such as opening and closing store

Assisted customers with accounts/cellular phone activation and handled escalated customer issues