Handles a wide variety of incoming requests from current and former associates through phone, email, and chat channels. Topics range from payroll, time tracking, performance management, compensation, benefits, associate relations as well as general navigation assistance. • Demonstrate customer service skills, attention to detail and decision making skills.• Solve problems and share solutions to resolve incoming inquiries. • Excellent written and verbal communication skills… Show more Handles a wide variety of incoming requests from current and former associates through phone, email, and chat channels. Topics range from payroll, time tracking, performance management, compensation, benefits, associate relations as well as general navigation assistance. • Demonstrate customer service skills, attention to detail and decision making skills.• Solve problems and share solutions to resolve incoming inquiries. • Excellent written and verbal communication skills. • Open and maintain cases in the Salesforce case management system. • Displaying good judgment, decision making, and confidentiality. • Conduct exit interviews.• Create on-demand checks.• Navigate Workday and other help center resources to locate required information. Show less

Partnered with dealerships across the country to originate auto finance contracts and managed relationships through all parts of the process, including sales, and funding.• Made outbound phone calls to gather and verify loan information with customers and business partners to process loan funding, payments, underwriting, and change of ownership. • Reviewed loan documents for high-risk fraud.• Ensured accuracy and highest quality assurance standards.• Received inbound calls from… Show more Partnered with dealerships across the country to originate auto finance contracts and managed relationships through all parts of the process, including sales, and funding.• Made outbound phone calls to gather and verify loan information with customers and business partners to process loan funding, payments, underwriting, and change of ownership. • Reviewed loan documents for high-risk fraud.• Ensured accuracy and highest quality assurance standards.• Received inbound calls from customers and perform high-risk verification procedures.• Simultaneously worked on multiple systems. Show less

Coordinated new hire and department training and all related logistics. Managed communications to customers (training attendees, vendors, client group).• Coached, mentored, and trained newly hired agents.• Worked closely with partners to streamline business efficiency and drive effectiveness and results.• Coordinated new hire and department training and all related logistics.• Ensured all L & D collateral was stored and well-managed.• Completed updates to training materials… Show more Coordinated new hire and department training and all related logistics. Managed communications to customers (training attendees, vendors, client group).• Coached, mentored, and trained newly hired agents.• Worked closely with partners to streamline business efficiency and drive effectiveness and results.• Coordinated new hire and department training and all related logistics.• Ensured all L & D collateral was stored and well-managed.• Completed updates to training materials and trackers effectively.• Educated and trained team members on proper use of products and systems.• Developed effective training plans based on department requirements and objectives. • Collaborated with teams and management on projects and processes. Show less

Answer inbound calls from customers who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provide premier customer service and use consultative sales techniques to retain customers. • Achieved ROAR for 1st Quarter 2020. • Selected by manager to conduct peer coaching for a team of 5 to 10 agents.• Tapped to mentor and train newly-hired agents.• Consistently meet metrics goals for Hold Time, Wrap Time, and… Show more Answer inbound calls from customers who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provide premier customer service and use consultative sales techniques to retain customers. • Achieved ROAR for 1st Quarter 2020. • Selected by manager to conduct peer coaching for a team of 5 to 10 agents.• Tapped to mentor and train newly-hired agents.• Consistently meet metrics goals for Hold Time, Wrap Time, and Occupancy.• Chosen by manager to retrieve metrics report and communicate results to the team in weekly meetings and review best practices for improvement.• Selected by leadership to participate in the Leadership Development Program (see below).• Selected by leadership to complete internship in the training department (see below).• Received multiple customer compliment calls for providing excellent customer service. Show less

Provided program education regarding reward earnings, redemptions, and account information such as balance transfers, payments, interest rate and transactions. Completed lost or stolen reports and contacted merchants to resolve disputed charges. • Chosen for PEAK Training Internship and the Leadership Development Program (see below)• 8-time ROAR recipient.• Trained agents on NPS and other metrics.• Facilitated weekly team meetings.

Delivered and managed new-hire and refresher training classes for both Brick-and-Mortar and Work@Home associates. Assisted with training needs for compliance and other special projects. Updated documentation of content. Used Adobe Classroom to facilitate virtual training.• Facilitated training classes for Heavy Spend Elite, SPARK, CAAT, CRT, and Swap My Card and trained to deliver to eight different lines of business.• Successfully balanced simultaneously working in the office and from… Show more Delivered and managed new-hire and refresher training classes for both Brick-and-Mortar and Work@Home associates. Assisted with training needs for compliance and other special projects. Updated documentation of content. Used Adobe Classroom to facilitate virtual training.• Facilitated training classes for Heavy Spend Elite, SPARK, CAAT, CRT, and Swap My Card and trained to deliver to eight different lines of business.• Successfully balanced simultaneously working in the office and from home. Show less

Chosen for this exclusive program for budding leaders. Gained a comprehensive understanding of the Unit Manager role. Built skills and competencies needed to succeed in that role.• Developed coaching plans and delivered coaching to new agents. • Successfully worked with a mentor and work@home Unit Managers to gain understanding of all the systems and reports they use on a daily basis.• Worked with Nice, pulling and scoring calls with mentor and managers.• Participated in… Show more Chosen for this exclusive program for budding leaders. Gained a comprehensive understanding of the Unit Manager role. Built skills and competencies needed to succeed in that role.• Developed coaching plans and delivered coaching to new agents. • Successfully worked with a mentor and work@home Unit Managers to gain understanding of all the systems and reports they use on a daily basis.• Worked with Nice, pulling and scoring calls with mentor and managers.• Participated in weekly call calibration with leaders.• Worked on projects and reports with leaders on a weekly basis. Show less

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Expand prospects from clientele base, cold calls and referral leads.

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Expand prospects from clientele base, cold calls and referral leads.

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Expand prospects from clientele base, cold calls and referral leads. • Consistently maintained status of top sales producer in this office… Show more Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Expand prospects from clientele base, cold calls and referral leads. • Consistently maintained status of top sales producer in this office. • Developed extensive client base through referrals from existing clients. • Mentored and coached new agents. Show less

Managed relationships and an account base of over 75 accounts. Sold and promoted products and programs based on company guidelines. Expanded prospects from clientele base, cold calls and referral leads. Analyzed over 25 credit and application documents on a daily basis. Visited clients daily to introduce and review new products and programs.• Hit a personal record goal of $6.5MM in funding in one month.• Consistently hit monthly production goals between $2MM - $5MM.• Trained and… Show more Managed relationships and an account base of over 75 accounts. Sold and promoted products and programs based on company guidelines. Expanded prospects from clientele base, cold calls and referral leads. Analyzed over 25 credit and application documents on a daily basis. Visited clients daily to introduce and review new products and programs.• Hit a personal record goal of $6.5MM in funding in one month.• Consistently hit monthly production goals between $2MM - $5MM.• Trained and coached account executive teams. Show less

Business to Business Sales.