Worked closely with management, engineers, and technical support teams to determine best methodology for identifying and transitioning 1200+ machines to the Windows 10 OS. Created and modified processes to complete an Advance Exchange Program at over 250 locations across the nation. Managed inventory at 3 depots nationwide. Identified roadblocks and collaborated with core team to find creative solutions to increase end user participation in order to mitigate security risks associated with… Show more Worked closely with management, engineers, and technical support teams to determine best methodology for identifying and transitioning 1200+ machines to the Windows 10 OS. Created and modified processes to complete an Advance Exchange Program at over 250 locations across the nation. Managed inventory at 3 depots nationwide. Identified roadblocks and collaborated with core team to find creative solutions to increase end user participation in order to mitigate security risks associated with devices utilizing unsupported operating systems connecting to the network. Show less

Planned project schedules to meet deadlines as determined by the customer service teams. Created service requests to engage operational teams in completion of technical tasks and coordinated smooth hand off of information and work across all teams to ensure deliverables were completed on time. Removed roadblocks according to intricate prioritization with many competing demands.

Support Technical Integrator with Enhancement effort scheduling and Program manager in process discovery and improvements. Assist multiple project managers with becoming audit compliant by publishing DTNA document standards. Created an internal project tracking tool to increase visibility of schedule and budget status for upper management.

• Planned and scheduled projects according to complexity and priority• Created templates and Generated estimates and invoices• Served as the touch-point with clients and vendors• Ensured customer satisfaction during and after project completion• Managed tasks with deadlines and last minute project problems• Designed website and related marketing materials• Assisted team members with their daily duties and project related tasks• Advised and Implemented new… Show more • Planned and scheduled projects according to complexity and priority• Created templates and Generated estimates and invoices• Served as the touch-point with clients and vendors• Ensured customer satisfaction during and after project completion• Managed tasks with deadlines and last minute project problems• Designed website and related marketing materials• Assisted team members with their daily duties and project related tasks• Advised and Implemented new processes to improve efficiency and overhead reduction (i.e., have the vendor’s deliver the supplies directly to the job sites)• Assisted construction workers on-site in job completion Show less