Sales Associate & Customer Service
Chicago, Illinois, United States
I was appointed as Sales Associate & Customer Service in 2008 and I used to consistently met and surpassed sales quotas while earning continual recognition, awards, and bonuses for top sales performance and customer service. Also, I maximized customers’ satisfaction and retention by meeting client requirements and facilitating purchase decisions. My duties involved enhanced brand awareness and repute by regularly attending industry trade shows. I was responsible for generating an additional revenue stream by maintaining and updating e-commerce store. Lastly, I explained product features, recommended products, monitored competitors, solved customer complaints, provided after-sale support, communicated with senior managers, collaborated with sales staff, and drove revenue generation. Selected Contributions: Planned and organized 6-8 trade shows per year to identify new business opportunities. Maintained 100% customer satisfaction by providing exceptional customer service.