Mandy Socha Email & Phone Number

Melbourne, Victoria, Australia

Identify, anticipate and prepare information requirements of the General Managers for meetings, appointments, presentations etc. and follow up inward and outwards requests for information, outstanding reports and correspondence.Support coordination of strategic and operational work plans, collating inputs and prompt follow-up of actions to meet Executive Team and General Management team planning obligations.Provide project management, logistics and coordination support as requested where relevant to task achievement within General Managers Work Plans.Engage in HR processes as required. Support related recruitments, short listing people, organising interviews and logistics.Producing high quality reports and documents in a timely manner for internal, external and purposes.Financial management such as purchasing, invoicing, reimbursements and budgets.Organise meetings (physical and virtual) for team members as required.Email, scheduling and calendar management.Travel and event planning and coordination.Monitor general enquiries to teams and redirect as appropriate for follow up.

St Kilda

Monitor and evaluate the effectiveness of systems and processes within the Culture & Capability Department and lead continuous improvement activities to ensure responsive and efficient service delivery to the enterprise.Monitor and report on the progress of the Culture & Capability Department against the Department Plan, People & Culture Strategy and other agreed milestones.Provide support, guidance, information and advice to managers and supervisors to build organisational capacity and strengthen people management skills.Contribute to the Organisational Development Team’s investigation, promotion and implementation of training and development opportunities for CoPP staff.

Responsible for delivery of projects relating to Council’s internal good governance change management program, including improving systems and processes for organisational good governance practice.Support, manage and facilitate the delivery of project improvements for Council’s Councillor and Community Request processes, systems and procedures. Review and analyse governance projects and programs and report progress.Coordinate and conduct Council’s annual Civic Events (Citizenship Ceremonies, International Women's Day, ANZAC Commemorative Services) within the allocated budget.

Provide professional and effective project support to the Fisherman’s Bend program team to support City of Port Phillip’s strategic principles and priorities in the development of the strategic planning for the Fishermans Bend Urban Renewal Area.Take the lead in maintenance and improvement of procedures that ensure effective and efficient flow of communications through the organisation, as well as excellent service delivery.Provide strategic input into the urban renewal and precinct redevelopment projects of the Fishermans Bend Urban Renewal Area (FBURA). Key contact regarding general business issues arising within the Fishermans Bend unit. Development of stakeholder engagement across the organisation that establishes a collaborative work environment. Undertake research and analytical projects. Prepare Council briefings and reports, presentation material, correspondence and general project administration.Design communications – eg. Posters, brochures, tour booklets, presentations and documents.Establishing and maintaining communication channels with external stakeholders.Monitoring project resources including: budget reporting and monitoring, purchasing and raising requisitions for unit expenditure.

Provide professional and effective project support to the Governance department as well as Governance & Culture Executive Manager.Assist the Governance & Culture Executive Manager to develop and deliver staff development programs to foster, develop and entrench high quality seamless service across the organisation. Take the lead in maintenance and improvement of procedures that ensure effective and efficient flow of communications through the organisation, as well as excellent service delivery. Key contact regarding general business issues arising within the unit. Develop key communications design materials Undertake research and analytical projects. Design communications – eg. Posters, brochures, tour booklets, presentations and documents. Establishing and maintaining communication channels with external stakeholders. Coordinate and deliver bi-monthly Citizenship Ceremonies on behalf of the City of Port Phillip, ensuring activities do not exceed allocated budgets. Assist with annual civic events and ceremonies such as ANZAC Day, Remembrance Day & International Women’s Day. Management of all Councillor and CEO requests and complaints in Pathway CRM and TRIM Record Management as required.

• Provided an exceptional customer focus towards both prospective and existing owners, purchasers and tenants.• Accurately completed all necessary documentation associated with leasing and managing properties, including the preparation and lodgement of Rental Bond Board documents & typing of leases.• Responsible for arranging maintenance and repairs to rental properties weekly.•Acted as a liaison between tenants, landlords and owners (total 174 properties)• Responsible for collection of rent from tenants and issuing of receipts in addition to investigating and arranging for the collection of rental arrears via phone and/or writing.• Prepared and update websites and brochures for properties.• Designed and arranged for placement of suitable advertising material, including window displays and newspaper advertising.• Completed all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material.• Answered all clients enquires using the telephone and email.• Invoiced account sales.

• Created, completed and filed 30 affidavits and other legal documentation per day.• Assisting with general account management and systems.• Serving Bankruptcy Notices, Court Summons’ Writs and Subpoenas through out the Melbourne CBD.• Answering all incoming phone calls & emails - taking appropriate and accurate messages.• Data entry.• All staff are strictly trained in Compliance and well aware of the Uniform Consumer Credit Code (UCCC), The Privacy Act, Debt Collection Guidelines and ACCC Guidelines.

Bachelor Of Psychological Sciences, Behavioral Sciences

Education record