Mandy Souba
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Mandy Souba Email & Phone Number

Customer Experience Executive | Business Transformation | Operational Excellence | Creative Innovator | Technology at Cleveland Clinic
Location: Greater Minneapolis-St. Paul Area, United States, United States 9 work roles 2 schools
1 work email found @fairview.org 2 phones found area 800 and 855 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 2 phones

Work email m****@fairview.org
Direct phone (800) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Cleveland Clinic
Role
Customer Experience Executive | Business Transformation | Operational Excellence | Creative Innovator | Technology
Location
Greater Minneapolis-St. Paul Area, United States, United States
Company size
32580 employees

Who is Mandy Souba? Overview

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Mandy Souba is listed as Customer Experience Executive | Business Transformation | Operational Excellence | Creative Innovator | Technology at Cleveland Clinic, a company with 32580 employees, based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a work email signal at fairview.org, phone signal with area code 800, 855, and a matched LinkedIn profile for Mandy Souba.

Mandy Souba previously worked as Access Strategist at Cleveland Clinic and Vice President, Health Transformation Center at Fairview Health Services. Mandy Souba holds Bachelor Of Arts, Psychology from Augustana College (Sd).

Company email context

Email format at Cleveland Clinic

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{first_initial}{last}@fairview.org
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Profile bio

About Mandy Souba

Strategic customer experience executive who drives transformation in complex business environments. With operations expertise including contact centers, technology implementations, and healthcare delivery, leverages customer insights, increase efficiency, and service excellence to achieve business growth. Drives innovation through creating a culture of curiosity and articulating a vision that resonates across an organization to get desired results.Known for ability to deliver business solutions, build strong relationships and take a disciplined approach with precise, well-planned execution of goals and objectives. Influences significant improvement in customer experience scores and creates operational efficiencies which result in substantial cost savings. Skilled at integrating and turning around underperforming teams and operations, leverages process improvement and technology programs, including telephony platforms, CRM, and knowledge management to deliver a differentiated experience.

Current workplace

Mandy Souba's current company

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Cleveland Clinic
Cleveland Clinic
Customer Experience Executive | Business Transformation | Operational Excellence | Creative Innovator | Technology
cleveland, ohio, united states
Website
clevelandclinic.org
Employees
32580
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9 roles · 25 years

Mandy Souba work experience

A career timeline built from the work history available for this profile.

Vice President, Health Transformation Center

Fairview Health Services

Led Health Transformation Center (HTC) strategy with a $70M budget and a team of 1,000+. Responsible for system wide transformation initiatives in addition to being directly accountable for operations of the following system functions: Customer Experience, System Operations Center, Customer Solutions Center, Connected Care, LEAN promotion office. Reporting.

2019 - 2022 ~3 yrs

System Director, Customer Solutions Center And Patient Registration

Fairview Health Services

Led a team of 350 accountable for system registration and contact center operations with dual reporting relationship to VP, Revenue Cycle and VP, Consumer Solutions and System Operations.

2017 - 2019 ~2 yrs

System Director, Contact Center Operations

Fairview Health Services

Led 24/7, 160 agent, enterprise contact center including: Nurse Triage; Patient Access Center; Oncall; Switchboard; Answering Service for 140+ contracted customers; Primary Care and Specialty Scheduling, Outreach. Reported to VP, Marketing and Communications.

2013 - 2017 ~4 yrs

Manager, Contact Center Operations

Fairview Health Services

Led 24/7, 100 agent, scheduling contact center accountable for helping patients access care and information.

2012 - 2013 ~1 yr

Director Of Operations

Behavioral Healthcare Providers

Accountable for a team of 120 employees and contractors responsible for connecting patients to behavioral care and providing crisis mental health services in emergency departments. Reported to COO.

2006 - 2012 ~6 yrs

Diagnostic Evaluation Center Manager

Behavioral Healthcare Providers

Created the Diagnostic Evaluation Center (DEC) product and services to allow for use in multiple healthcare systems and alternative settings (e.g., school districts and community crisis teams) reporting to Director of Operations.

2003 - 2006 ~3 yrs

Intake Coordinator

Behavioral Healthcare Providers

Handled high volumes of calls from patients and providers regarding scheduling and authorization for behavioral services.

2002 - 2003 ~1 yr

Account Executive

Beneficial Finance
2001 - 2002 ~1 yr
Team & coworkers

Colleagues at Cleveland Clinic

Other employees you can reach at clevelandclinic.org. View company contacts for 32580 employees →

JS Judy Stoakes Judy Stoakes Colleague at Cleveland Clinic Cleveland, Ohio, United States, United States View → CM Cheryl Musarra Cheryl Musarra Colleague at Cleveland Clinic Greater Cleveland, United States View → MH Mazie Hamler Mazie Hamler Colleague at Cleveland Clinic Greater Mansfield Area, United States View → MW Marilyn Whiting Marilyn Whiting Colleague at Cleveland Clinic Grand River, Ohio, United States, United States View → AD Adam D. Adam D. Colleague at Cleveland Clinic Albuquerque, New Mexico, United States, United States View → NK Nancy Kilbane Nancy Kilbane Colleague at Cleveland Clinic Cleveland, Ohio, United States, United States View → DL Dawn Lowe Dawn Lowe Colleague at Cleveland Clinic Elyria, Ohio, United States, United States View → JH Jacey Hannan Jacey Hannan Colleague at Cleveland Clinic Greater Cleveland, United States View → JR Jo-Michele Rymarczyk Jo-Michele Rymarczyk Colleague at Cleveland Clinic Cleveland, Ohio, United States, United States View → MB Mya Berry Mya Berry Colleague at Cleveland Clinic Wickliffe, Ohio, United States, United States View →
2 education records

Mandy Souba education

Study Abroad Program

Lancaster University, United Kingdom
FAQ

Frequently asked questions about Mandy Souba

Quick answers generated from the profile data available on this page.

What company does Mandy Souba work for?

Mandy Souba works for Cleveland Clinic.

What is Mandy Souba's role at Cleveland Clinic?

Mandy Souba is listed as Customer Experience Executive | Business Transformation | Operational Excellence | Creative Innovator | Technology at Cleveland Clinic.

What is Mandy Souba's email address?

AeroLeads has found 1 work email signal at @fairview.org for Mandy Souba at Cleveland Clinic.

What is Mandy Souba's phone number?

AeroLeads has found 2 phone signal(s) with area code 800, 855 for Mandy Souba at Cleveland Clinic.

Where is Mandy Souba based?

Mandy Souba is based in Greater Minneapolis-St. Paul Area, United States, United States while working with Cleveland Clinic.

What companies has Mandy Souba worked for?

Mandy Souba has worked for Cleveland Clinic, Fairview Health Services, Behavioral Healthcare Providers, and Beneficial Finance.

Who are Mandy Souba's colleagues at Cleveland Clinic?

Mandy Souba's colleagues at Cleveland Clinic include Judy Stoakes, Cheryl Musarra, Mazie Hamler, Marilyn Whiting, and Adam D..

How can I contact Mandy Souba?

You can use AeroLeads to view verified contact signals for Mandy Souba at Cleveland Clinic, including work email, phone, and LinkedIn data when available.

What schools did Mandy Souba attend?

Mandy Souba holds Bachelor Of Arts, Psychology from Augustana College (Sd).

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