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Mandy Y. is listed as Senior Project Analyst at Lenovo PCCW Solutions, based in Central & Western District, Hong Kong Sar, Hong Kong. AeroLeads shows a matched LinkedIn profile for Mandy Y..
Mandy Y. previously worked as Technical Analyst at Oocl and Global IT Helpdesk - Business Tech at H&M. Mandy Y. holds Bachelor Of Engineering - Be, Information Engineering from 香港中文大學.
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Mandy Y. is a Senior Project Analyst at Lenovo PCCW Solutions.
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• Manage large-scale IT projects through effective project management• Conduct operations simulations to enhance service delivery• Facilitate user trainings and prepare user manuals• Change Requests Management• Vendor Management
• Architectural design and implementation of IT infrastructure services• Collect user requirements, planned and executed PoC initiatives• System Enhancement (e.g. MS 365 related), Backup & Restore Solution• Provide guidance and support to support team• Vendor management
• Provide IT support to global users via different channels (ServiceNow) in ITIL framework• Review and monitor incidents/problem tickets for timely resolution within SLAs• Prepare regular service reports - track metrics & identify areas for service improvement• Host weekly meetings with IT teams globally on ongoing projects & address challenges• Conduct user training sessions, managed communication and learning platforms• Vendor Management, Asset Management
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Mandy Y. works for Lenovo PCCW Solutions.
Mandy Y. is listed as Senior Project Analyst at Lenovo PCCW Solutions.
Mandy Y. is based in Central & Western District, Hong Kong Sar, Hong Kong while working with Lenovo PCCW Solutions.
Mandy Y. has worked for Lenovo Pccw Solutions, Oocl, and H&M.
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Mandy Y. holds Bachelor Of Engineering - Be, Information Engineering from 香港中文大學.
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