Mandy Ballinger

Mandy Ballinger Email and Phone Number

Chief Operating Officer @ Ballinger Legal
Columbus, OH, US
Mandy Ballinger's Location
Columbus, Ohio Metropolitan Area, United States
Mandy Ballinger's Contact Details

Mandy Ballinger personal email

n/a

Mandy Ballinger phone numbers

About Mandy Ballinger

With over fifteen years of professional experience, I thrive on creating innovative solutions that empower professionals to streamline workflows and enhance productivity. My passion lies in leading teams to achieve ambitious goals. As Vice President at NextChapter, I was dedicated to fostering growth, motivating cross-functional teams, and overseeing product development to drive our vision of democratizing access to justice. In my current role as Strategic Advisor, I continue to support the company’s growth and success, offering guidance and strategic insights to help shape its future.

Mandy Ballinger's Current Company Details
Ballinger Legal

Ballinger Legal

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Chief Operating Officer
Columbus, OH, US
Website:
nextchapterbk.com
Employees:
27
Mandy Ballinger Work Experience Details
  • Ballinger Legal
    Chief Operating Officer
    Ballinger Legal
    Columbus, Oh, Us
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  • Nextchapter
    Strategic Advisor
    Nextchapter Sep 2024 - Present
    Provide high-level strategic guidance to drive growth and innovation within a leading legal tech platform. Collaborate with leadership to shape product roadmaps, optimize operations, and align business strategies with evolving industry trends. Leverage expertise in legal tech to identify new market opportunities, foster strategic partnerships, and enhance customer engagement while delivering insights to refine product offerings, streamline operational efficiencies, and support scalability. Advise on strategic initiatives to strengthen market presence and align with client needs, driving cross-functional collaboration and leveraging analytical and communication skills to influence executive decisions.
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  • Nextchapter
    Vice President Of Nextchapter
    Nextchapter Dec 2021 - Aug 2024
    • Lead, motivate, and support all teams at NextChapter through two acquisitions to help set and achieve their individual, department, and company goals• Create and present monthly business reports to stakeholders outlining the company’s growth, profit and loss, analysis, and monthly KPIs for sales, customer success, and marketing• Lead the product and development teams in building new features for better workflow, forms, and filing• Nurture existing partnerships and develop new partnerships for product integrations and marketing opportunities• Established key roadmap themes and features by collecting and analyzing Voice of Customer data provided by the Customer Success Manager and Director of Sales
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  • Nextchapter (Acquired By Fastcase)
    Director Of Operations
    Nextchapter (Acquired By Fastcase) Sep 2019 - Dec 2021
    Columbus, Ohio Area
    • Managed a distributed team of developers in Serbia and the U.S., a customer success team, and a research and operations team• Implemented and managed the company’s first sprint development process• Analyzed all processes and interactions between all departments to improve cross-team functionality and operational efficiency • Developed, piloted, and launched a paralegal service offered through the app which grew an average of 14% MoM in the first year and resulted in higher retention rates and annual plan purchases• Recruited and onboarded a virtual staff of 25 paralegals and created training and certification programs• Worked with the CEO to build and maintain the product roadmap by analyzing user feedback, retention rates, and usage data• Drafted release notes for product launches and measured adoption, usage data, and business impact of launches
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  • Nextchapter
    Chief Operating Officer
    Nextchapter Jul 2017 - Sep 2019
    Columbus, Ohio Area
    • Managed a distributed team of developers in Serbia and the U.S., a customer success team, and a research and operations team• Implemented and managed the company’s first sprint development process• Analyzed all processes and interactions between all departments to improve cross-team functionality and operational efficiency • Developed, piloted, and launched a paralegal service offered through the app which grew an average of 14% MoM in the first year and resulted in higher retention rates and annual plan purchases• Recruited and onboarded a virtual staff of 25 paralegals and created training and certification programs• Worked with the CEO to build and maintain the product roadmap by analyzing user feedback, retention rates, and usage data• Drafted release notes for product launches and measured adoption, usage data, and business impact of launches
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  • Nextchapter
    Manager Of Operations And Customer Success
    Nextchapter Nov 2015 - Jul 2017
    Columbus, Ohio Area
    • Played an integral role in the launch of the product in 2016• Created the first onboarding experience to support the first customers of the program • Built customer loyalty with new and existing customers through daily support interactions as well as regular client surveys and check-in calls• Investigated user-reported bugs and relayed issues to the development team• Created Voice of Customer reporting for the CEO to help guide the product roadmap• Worked with the development team to build user-requested features and products by developing product requirements, user stories, and mock-ups• Built streamlined processes to ensure client happiness and high retention (averaged less than 1% churn over 3 years)
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  • Manley Deas Kochalski, Llc
    Assistant Manager - Intake Department
    Manley Deas Kochalski, Llc Mar 2015 - Nov 2015
    • Worked with the Intake Manager to oversee a team of 27 employees tasked with entering all new client referrals• Monitored the work of legal assistants and paralegals, providing direction and input to ensure on-time completion of work• Developed and implemented training guides and standards and evaluated current procedures to identify weaknesses and to discover improved efficiencies in workflow• Monitored quality control and prepared summaries of production statistics
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  • Manley Deas Kochalski, Llc
    Paralegal - Intake/Existing Foreclosure
    Manley Deas Kochalski, Llc Jun 2013 - Mar 2015
    Grandview, Ohio
    • Analyzed cases to recognize and decipher unusual facts and circumstances, and to determine what filings and actions were required• Assisted over 30 attorneys in 4 different states to draft a variety of pleadings specific to the case situation and client instructions• Designed the email marketing strategy leading to a 37% increase in open rate which generated 15% extra sales • Monitored cases on behalf of the client to protect their interest and provide status reports• Provided feedback and suggestions to management to implement more time and cost-effective procedures
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  • Chapter 13 Trustees Office - Frank M. Pees
    Case Administrator & Paralegal
    Chapter 13 Trustees Office - Frank M. Pees May 2009 - Jun 2013
    Worthington, Ohio
    • Assisted the Trustee and staff attorneys to administer debtor payments in Chapter 13 bankruptcy cases• Trained new employees and assisted with ongoing training for existing staff• Drafted and filed motions, objections, and affidavits and monitored the court dockets for responses or objections• Monitored payments to creditors and worked with the accounting department to address and resolve payment discrepancies• Communicated daily with creditors, debtors, and attorneys to answer any questions or resolve any issues with a pending Chapter 13 case
  • Conway Family Business Center
    Public Relations Intern
    Conway Family Business Center Jan 2009 - May 2009
    • Wrote articles for online and print newsletters• Created press releases for Center events and member feature stories; conducted research for website design and content, and compiled information into spreadsheets for analysis• Assisted in the implementation of the company's first marketing plan• Interacted on a daily basis with volunteers and members• Developed the Center’s first social media campaign
  • Ohio Dominican University
    Media Relations Intern
    Ohio Dominican University Mar 2008 - Aug 2008
    • Developed and edited news releases about new academic programs and special events, • Wrote articles for Ohio Dominican University Magazine, internal newsletters, and website content• Established relationships with news and magazine reporters• Established an on going editorial calendar• Set up and maintained informational booths at community events• Communicated with ODU staff and students to prepare for media interviews, created presentations for program proposals
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  • Mount Carmel Health System
    Events Coordinator Intern
    Mount Carmel Health System Jan 2008 - Apr 2008
    • Planned and participated in meetings with the Foundation's board members• Served as Assistant Event Planner for a 350-guest event to raise funds for the nursing program• Created promotional displays• Assisted with the production of awards video• Contacted local businesses to request raffle donations• Coordinated with donors to pick up and organize raffle packages
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  • Wosu Public Media
    Public Relations Intern
    Wosu Public Media Dec 2007 - Feb 2008
    • Created and organized internal media storyboard• Aided in revamping Volunteer Service Program• Organized and started a new initiative to monitor volunteer involvement and satisfaction• Participated in community outreach programs for lower-income families• Wrote articles published on the internal website• Compiled and organized PR clippings• Electronically recorded listener and viewer feedback
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  • Clothing Care
    Customer Service Manager
    Clothing Care Aug 2003 - Dec 2007
    Gahanna, Ohio, United States
    • Conducted initial and continual training programs for all Customer Service Representatives• Mediated customer concerns and questions via phone, e-mail, and in-store• Administered yearly employee reviews• Monitored employees' daily work performance and production• Created and maintained employee schedules• Developed and maintained working relationships with retailers and potential clients• Participated in administrative meetings to identify areas of growth and to develop marketing plans

Mandy Ballinger Skills

Courts Public Relations Legal Research Legal Writing Hearings Research Customer Service Social Media Marketing Westlaw Pleadings Corporate Communications Legal Assistance Marketing Communications Trials Media Relations Event Planning Fundraising Social Media Civil Litigation Public Speaking Litigation Support Quality Assurance Bankruptcy Speech Writing News Writing Graphic Design Motions Newsletters Editing Nonprofits Pacer Document Review Chapter 13 Bankruptcy Foreclosure Defense Leadership Management Training

Mandy Ballinger Education Details

Frequently Asked Questions about Mandy Ballinger

What company does Mandy Ballinger work for?

Mandy Ballinger works for Ballinger Legal

What is Mandy Ballinger's role at the current company?

Mandy Ballinger's current role is Chief Operating Officer.

What is Mandy Ballinger's email address?

Mandy Ballinger's email address is mb****@****eas.com

What is Mandy Ballinger's direct phone number?

Mandy Ballinger's direct phone number is +161429*****

What schools did Mandy Ballinger attend?

Mandy Ballinger attended Capital Law University Law School, Paralegal Program, Columbus State, Ohio Dominican University, Gahanna Lincoln, Gahanna Lincoln.

What are some of Mandy Ballinger's interests?

Mandy Ballinger has interest in Children, Education, Poverty Alleviation, Human Rights, Animal Welfare.

What skills is Mandy Ballinger known for?

Mandy Ballinger has skills like Courts, Public Relations, Legal Research, Legal Writing, Hearings, Research, Customer Service, Social Media Marketing, Westlaw, Pleadings, Corporate Communications, Legal Assistance.

Who are Mandy Ballinger's colleagues?

Mandy Ballinger's colleagues are Alex Seymour, Tim Shadoan, Sara Taylor, Katie Stasiulewicz, Lindsay Glessner Sirk, Danica Mišić, Daisy Gibson.

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