Mandy Ballinger Email & Phone Number

Columbus, Oh, Us

Provide high-level strategic guidance to drive growth and innovation within a leading legal tech platform. Collaborate with leadership to shape product roadmaps, optimize operations, and align business strategies with evolving industry trends. Leverage expertise in legal tech to identify new market opportunities, foster strategic partnerships, and enhance customer engagement while delivering insights to refine product offerings, streamline operational efficiencies, and support scalability. Advise on strategic initiatives to strengthen market presence and align with client needs, driving cross-functional collaboration and leveraging analytical and communication skills to influence executive decisions.

• Lead, motivate, and support all teams at NextChapter through two acquisitions to help set and achieve their individual, department, and company goals• Create and present monthly business reports to stakeholders outlining the company’s growth, profit and loss, analysis, and monthly KPIs for sales, customer success, and marketing• Lead the product and development teams in building new features for better workflow, forms, and filing• Nurture existing partnerships and develop new partnerships for product integrations and marketing opportunities• Established key roadmap themes and features by collecting and analyzing Voice of Customer data provided by the Customer Success Manager and Director of Sales

Columbus, Ohio Area

• Managed a distributed team of developers in Serbia and the U.S., a customer success team, and a research and operations team• Implemented and managed the company’s first sprint development process• Analyzed all processes and interactions between all departments to improve cross-team functionality and operational efficiency • Developed, piloted, and launched a paralegal service offered through the app which grew an average of 14% MoM in the first year and resulted in higher retention rates and annual plan purchases• Recruited and onboarded a virtual staff of 25 paralegals and created training and certification programs• Worked with the CEO to build and maintain the product roadmap by analyzing user feedback, retention rates, and usage data• Drafted release notes for product launches and measured adoption, usage data, and business impact of launches

Columbus, Ohio Area

• Managed a distributed team of developers in Serbia and the U.S., a customer success team, and a research and operations team• Implemented and managed the company’s first sprint development process• Analyzed all processes and interactions between all departments to improve cross-team functionality and operational efficiency • Developed, piloted, and launched a paralegal service offered through the app which grew an average of 14% MoM in the first year and resulted in higher retention rates and annual plan purchases• Recruited and onboarded a virtual staff of 25 paralegals and created training and certification programs• Worked with the CEO to build and maintain the product roadmap by analyzing user feedback, retention rates, and usage data• Drafted release notes for product launches and measured adoption, usage data, and business impact of launches

Columbus, Ohio Area

• Played an integral role in the launch of the product in 2016• Created the first onboarding experience to support the first customers of the program • Built customer loyalty with new and existing customers through daily support interactions as well as regular client surveys and check-in calls• Investigated user-reported bugs and relayed issues to the development team• Created Voice of Customer reporting for the CEO to help guide the product roadmap• Worked with the development team to build user-requested features and products by developing product requirements, user stories, and mock-ups• Built streamlined processes to ensure client happiness and high retention (averaged less than 1% churn over 3 years)

• Worked with the Intake Manager to oversee a team of 27 employees tasked with entering all new client referrals• Monitored the work of legal assistants and paralegals, providing direction and input to ensure on-time completion of work• Developed and implemented training guides and standards and evaluated current procedures to identify weaknesses and to discover improved efficiencies in workflow• Monitored quality control and prepared summaries of production statistics

Grandview, Ohio

• Analyzed cases to recognize and decipher unusual facts and circumstances, and to determine what filings and actions were required• Assisted over 30 attorneys in 4 different states to draft a variety of pleadings specific to the case situation and client instructions• Designed the email marketing strategy leading to a 37% increase in open rate which generated 15% extra sales • Monitored cases on behalf of the client to protect their interest and provide status reports• Provided feedback and suggestions to management to implement more time and cost-effective procedures

Worthington, Ohio

• Assisted the Trustee and staff attorneys to administer debtor payments in Chapter 13 bankruptcy cases• Trained new employees and assisted with ongoing training for existing staff• Drafted and filed motions, objections, and affidavits and monitored the court dockets for responses or objections• Monitored payments to creditors and worked with the accounting department to address and resolve payment discrepancies• Communicated daily with creditors, debtors, and attorneys to answer any questions or resolve any issues with a pending Chapter 13 case

• Wrote articles for online and print newsletters• Created press releases for Center events and member feature stories; conducted research for website design and content, and compiled information into spreadsheets for analysis• Assisted in the implementation of the company's first marketing plan• Interacted on a daily basis with volunteers and members• Developed the Center’s first social media campaign

• Developed and edited news releases about new academic programs and special events, • Wrote articles for Ohio Dominican University Magazine, internal newsletters, and website content• Established relationships with news and magazine reporters• Established an on going editorial calendar• Set up and maintained informational booths at community events• Communicated with ODU staff and students to prepare for media interviews, created presentations for program proposals

• Planned and participated in meetings with the Foundation's board members• Served as Assistant Event Planner for a 350-guest event to raise funds for the nursing program• Created promotional displays• Assisted with the production of awards video• Contacted local businesses to request raffle donations• Coordinated with donors to pick up and organize raffle packages

• Created and organized internal media storyboard• Aided in revamping Volunteer Service Program• Organized and started a new initiative to monitor volunteer involvement and satisfaction• Participated in community outreach programs for lower-income families• Wrote articles published on the internal website• Compiled and organized PR clippings• Electronically recorded listener and viewer feedback

Gahanna, Ohio, United States

• Conducted initial and continual training programs for all Customer Service Representatives• Mediated customer concerns and questions via phone, e-mail, and in-store• Administered yearly employee reviews• Monitored employees' daily work performance and production• Created and maintained employee schedules• Developed and maintained working relationships with retailers and potential clients• Participated in administrative meetings to identify areas of growth and to develop marketing plans

Post-Baccalaureate Certificate, Paralegal Studies, 3.927

Activities and Societies: Graduated Highest Honors and Top of the August 2012 Class.

Post-Baccalaureate Certificate, Paralegal Studies, 4.0

Ba, Public Relations, 3.8

Activities and Societies: PRSSA (Public Relations Student Society of America)- Treasure 2007-2008, Vice President 2008-2009 Tau Pi Phi.

Education record

Education record