Mandy Britton Email & Phone Number

Cleveland, Ohio, United States

Associate Territory Account Manager’s are responsible for selling Tactile Medical devices and educating physicians, clinicians and patients on our medical devices that are clinically proven to improve the quality of life for Lymphedema patients Responsibilities • Conducts full-cycle consultative sales (prospecting, scheduling and attending meetings, product demonstrations, in services, closing and follow-up). Works with physicians, therapists and other clinicians to increase awareness and educate on the Flexitouch System and other products and services offered by Tactile Medical • Provides in-home product demonstrations on our devices for patients and assist them with questions• Assists in providing customer support through training and education in disease state, treatment protocols, reimbursement requirements

Cleveland, Ohio, United States

- Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session- Contact patients within service levels expectations to schedule and complete trainings and demonstrations of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session- Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale- Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)- Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork- Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration- Review, complete and submit required paperwork with patient and answer questions- Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements- Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up- Meet or exceed established performance expectations- Maintain compliance with all appropriate regulatory requirements including HIPAA- Travel up to 80%

Cleveland, Ohio, United States

• Created close working partnerships with dentists, periodontist, maxillofacial surgeons, and office managers• Worked with office managers to identify areas of opportunity to improve our patients’ quality of care and provide insight and coaching to provide insurance best practices with primary and secondary payers• Trained and developed consultive sales skills with office managers to improve the patient experience with effective triaging prescribed treatment plans, while balancing while effective payment plans that are considerate of the patients’ needs, and insurance plans• Reduced turnover from 80% to 6%• Spearheaded process improvements and growth initiatives• Achieved business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style• Continuous assessment of all staffing needs and provide support with effective recruitment• Ensured practices demonstrated knowledge of business model, operating procedures, and protocols• Supported daily office operations within the region when necessary• Responded to clinical and operational concerns timely and effectively• Supported the achievement of performance targets & budgeted goals• Other related functions as requested by supported practice owners• Oversaw all operations for 9 Dental Practices located in Cleveland with 250 employees including Dentist, Hygienist, Endodontist, Office Staff• Responsible for patient care satisfaction and team development• Coordinated efforts to improve communication and production flow with the labs to deliver better patient care coordination• Developed relationships with the entire team by identifying what professional goals were important to them and created a clear plan for development

Columbus, Cleveland/Akron Territory

• Created close working partnerships with dentists, periodontist, maxillofacial surgeons, and office managers• Worked with office managers to identify areas of opportunity to improve our patients’ quality of care and provide insight and coaching to provide insurance best practices with primary and secondary payers• Trained and developed consultive sales skills with office managers to improve the patient experience with effective triaging prescribed treatment plans, while balancing while effective payment plans that are considerate of the patients’ needs, and insurance plans• Reduced turnover from 80% to 6%• Spearheaded process improvements and growth initiatives• Achieved business goals, revenue and profitability objectives through a respectful, forward thinking and motivational style• Continuous assessment of all staffing needs and provide support with effective recruitment• Ensured practices demonstrated knowledge of business model, operating procedures, and protocols• Supported daily office operations within the region when necessary• Responded to clinical and operational concerns timely and effectively• Supported the achievement of performance targets & budgeted goals• Other related functions as requested by supported practice owners• Oversaw all operations for 9 Dental Practices located in Cleveland with 250 employees including Dentist, Hygienist, Endodontist, Office Staff• Responsible for patient care satisfaction and team development• Coordinated efforts to improve communication and production flow with the labs to deliver better patient care coordination• Developed relationships with the entire team by identifying what professional goals were important to them and created a clear plan for development

Cleveland/Akron, Ohio Area; Pennsylvania, West Virgina

• Hired, developed, and maintained productive relationships with store management and associates• Achieved and exceeded sales goals repeatedly• Coordinated special events to drive sales• Managed a territory totaling 26 stores with 160 employees• Managed all aspects of business including payroll, budgeting, recruiting, hiring, coaching, and marketing in an expansive territory including Ohio and West Virginia and Pennsylvania, also covered New York, and Boson• Achieved sales performance by ensuring that individual team members and each location had realistic and measurable goals set based on LY/LM sales figures• Set sales goals for area based on LY/LM sales figures, created an action plan to achieve goals• Insured inventory management by adhering to budget, auditing cycle counts, inventory counts, and auditing returns• Created an interactive store experience for all clients by testing our products• Educated clients about in-store events and promotions utilizing email, twitter and Facebook• Achieved profitability through P&L analysis• Created events that grew both retail and service business• Created proper product presentation and brand positioning within• Staffed appropriately by adjusting schedules based on revenue per hour• Created and utilized a Checklist/Store Visit Report while conducting store visits to ensure standards we're being met• Conducted weekly Sales Meetings via conference call with all management staff• Created a weekly newsletter for my team to keep them informed of updated policies and procedures• Achieved Top 5 Region Sales % to Plan in the Country 15 times

Cleveland/Akron, Ohio Area

• Facilitated all inside and outside marketing and driving sales of Panera Bread Cleveland locations• Developed a marketing plan to target local schools and businesses to expand into a previously untapped market• Trained and developed employees on marketing teams• Our Cleveland market achieved top 5 sales performance in the country 26 weeks out of 52 weeks in 2008• Proven sales success within the district with over a 15% increase in sales from 2005 to 2009• Advised on all Human Resources matters involving the company

Cleveland, Ohio, United States

• Cold Call Business to Business Sales, established and maintained new and existing accounts representing more than 1000 accounts, located in over fifteen cities in the Cleveland area• Maintained customer satisfaction as well as customer retention via daily visits with current customers• Negotiated contracts with local city officials, small businesses, and franchises, and national organizations• Graduated Dale Carnegie Sales training