Mandy Chow Email & Phone Number

Toronto, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

• Facilitated the establishment, creation, testing and development of various design elements and components used in the product’s design system with product management, design and development teams
• Collaborated closely with in-house product and offshore development teams with the delivery of new and improved existing platform features
• Advocated, mentored and educated teams on various design principles and development processes
• Facilitated interviews and focus groups with existing/potential clients to evaluate user interest and validate software solution
• Drafted personas, user flows, and various iterations of wireframes and mockups
• Created and defined product feature release roadmaps in cross functional team collaboration

Toronto, Ontario, Canada

• Worked closely with developers and engineers in the creation of digital twin applications with cross compatibility on desktop and VR
• Organized/lead focus groups and evaluated user interest, concept and ideation of projects
• Created various user wireflows, mockups and prototypes illustrating digital twin concepts
• Advised on design best practices and general process optimization to new/existing products

• User Experience design for company business and client data management application on Heroku platform
• Consulted and advised interface design to optimize platform user experience
• Created high-fidelity mockups and prototypes
• Directed frontend design development and aid in frontend code review

Tokyo, Japan

• Worked closely with developers to create various responsive web applications aimed to support and improve efficiency in company network and business management work flow
• Conducted user research and produced user flowcharts, wireframes and prototypes based off of findings
• Analyzed user data and proposed new strategies on web application improvements
• Prepared high quality web markups for applications developed using frameworks such as Ruby on Rails, Symfony and Vue.js

Tokyo, Japan

• Managed all marketing design inquires in Tokyo for products, such as DataDeck and Ptengine
• Analyzed user data and conducted various A/B tests to further improve user activity and sales for product pages
• Designed and developed campaign landing pages, worked on improving product homepages, customer emails, sales documents, marketing posters and promotional event items

Tokyo, Japan

Moriya, Ibaraki, Japan

• Instructed children in English from first to sixth grade at multiple public elementary schools in rural areas of Japan.
• Created and organized lessons and lesson materials.

Toronto, Canada Area

• Redeveloped and redesigned responsive HTML email templates and event webpages for various departments while consulting with client needs and requirements
• Analyzed existing user data for improved digital marketing strategy and user experience
• Performed thorough cross-application/device testing to ensure consistency in user experience
• Other daily responsibilities included content management on Boundless Campaign website, U of T Spring Reunion and other alumni-related websites

Toronto, Canada Area

IELTS test Examinee identity check and invigilation.

Toronto, Ontario, Canada

• Responded to inquiries regarding products and services
• Identified customer needs and promote appropriate store products
• Prepared custom orders for customers
• Balanced checker cash and preparing cash deposits
• Opened and closing the store
• Authorized all refunds and exchanges

Honours Bachelor Of Arts With Distinction, New Media Studies And Studio Art

New Media Design